Asda Mount Pleasant Superstore

What an absolute circus at the ASDA Mount Pleasant pizza counter today. The queue more than ten people deep while customers walking away, I walked away too, absolutely pathetic! And of course, in true ASDA Mount Pleasant fashion, the entire counter was being “run” by one staff member who looked so completely out of it you’d think he’d just staggered in after a bender or was high as a kite on something. His pace? Imagine a sloth… then slow it down even more… then somehow slow it again. That’s the level we’re talking about. Brilliant planning from management, really. Peak evening, busiest day, massive queues and they decide, “Yes, perfect time to have exactly one barely-functioning person doing everything.” Genius. Absolute masterclass in how not to run a food counter. beyond a joke, and not even a funny one. If this is what ASDA considers customer service, they may as well close the counter and save everyone the time.

Whichever senior manager decided this was a good idea, needs sacking. A wooden fork and knife to eat a breakfast with, no option of an alternative. I will not be back, absolutely ridiculous. Staff were apologetic and sympathetic, because they agree, it's bloody stupid.

I came to collect a pre paid George Click & Collect order and had a very poor experience. I waited there for approximately 10–15 minutes. During this time, the very rude colleague continued serving customers purchasing tobacco and other items and refused to hand over my order, insisting I must join the general queue. There was no signage or information advising that George Click & Collect customers must queue with tobacco purchases, and standing at the collection point for such a length of time without service defeats the purpose of Click & Collect entirely. This is particularly problematic as customers plan their time around collection slots. Had I known I would need to wait 10–15 minutes in a general queue, I may not have been able to collect my order at all… Improve how collections are managed and clearly communicate expectations in store.

I recently had an extremely disappointing experience at the Asda pharmacy, and I feel compelled to share it. I arrived at 11:50 AM to collect a prescription for myself and my son. While I was promptly given my own medication, I was told I’d have to wait for my son’s antibiotics—antibiotics that I had already been told to come back for once before. I waited patiently for about 20 minutes, then asked the assistant again if the prescription was ready. She didn’t even look up at me and just said they were “doing something in the back.” I sat back down, and at 12:30—40 minutes later—two staff members came out, put up a sign that the pharmacy was going to lunch, and closed the shutters without any explanation or apology. When I went back up to the counter to say I’d been waiting since before noon, the staff member just rolled her eyes, went into the back, and didn’t come out again. Finally, another staff member told me the pharmacist would do it “now,” and when the pharmacist did come out, she was incredibly rude—flung the prescription at me without eye contact, and just walked off after asking me to confirm the name. I have never encountered such consistently rude service. Basic customer care was completely lacking, and I wasn’t the only one in the queue who noticed how abrupt and dismissive the staff were. It’s simply unacceptable.

ASDA sold out of date chicken to my grandmother on Wednesday. This is absolutely unacceptable. If the staff at ASDA are incapable of checking dates that could save people's lives then they should be fired and fined. Out of date chicken is absolutely no joke and can cause serious harm to people if they eat it without realizing! Someone could have ended up in the hospital if I hadn't noticed in time. I highly suggest that you check ALL of your edible products before allowing them to stay on shelves as selling them is illegal and can be deadly. Do better!