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Brilliant service delivered on time satursay morning. Driver was lovely and so helpful. Would use them again!!!

Beware of this company - customer service is APPALLING!!! They employ delivery drivers who are the most unhelpful, grumpy and just downright RUDE!!! I’ve dealt with some bad companies in the past but these people are just Muppets who have no interest in customers whatsoever after they have your money. Shame on them!!!

I bought two doors from LPD, good quality perhaps but, 0 out of 10 for customer service. Reading the fitting instructions was the first thing that revealed that the doors I had bought could not be sufficiently trimmed to fit the openings. I asked Doors of Distinction if they would exchange both doors for made to measure doors however LPD flatly refuse to take back any product if the packing has been opened. The fitting instructions are located inside packaging though so obviously I had to open one to access them. The supplier and manufacturer then played me off each other (shabby behaviour ) claiming it is the other's responsibility. That is not good enough, it is your responsibility and unless and until you make some effort at customer support you can be certain I will spend money elsewhere. I have a whole house to renovate and there are plenty of other door suppliers than LPD via Doors of Distinction.

Absolutely excellent customer service. We have the full Chantilly Bedroom Set and had some cam locks missing for the bedsides ...we have been using them as is for about 2 years now. Decided to mail LPD furniture directly to find out how much it would cost for replacement cam locks. Helen at customer service has arranged for a full fixing kit with all screws and cam locks to be sent to me at no cost. Excellent customer service. Highly recommend!

Absolutely appalling company. We bought through a retailer that uses LPD as a supplier. The support bar of the £600 bed broke within a MONTH and LPD are flat out refusing to resolve it. We initially asked for a replacement part so we could fix it, which is more than reasonable - considering the bar that bent was clearly not right for the bed in the first place (the "supporting" legs didn't even touch the floor). But they have tried to say it's our fault that the bed broke as we should have used non-slip pads (assuming the bed were placed directly on the laminate - but it was on top of a rug) plus, if the non slip pads are so integral to the structure of the bed, why are they not supplied? After they refused to send the part, we asked for a replacement bed, absolutely no way. Then we asked for a refund for the item that is not fit for purpose... they might as well have called us to laugh at us. By the looks of these reviews we're not the only ones stuck with shoddy furniture from a company that can't take responsibility for their awful products. If I had known who the "trusted supplier" was before I ordered from the retailer, I would absolutely have steered clear and I urge anyone else to do the same