Holiday Inn Express Leeds City Centre - Armouries by IHG

Disappointing experience mainly due to parking and inconsistent communication. There is no parking available next to the hotel, only nearby private land which guests apparently can’t use, so be prepared to get wet on rainy days. The reception team manager came across as unprofessional and seemed to have “favourite” guests. On our first night, her colleague told us we could briefly stop on the private land to check in/unpack or for a quick breakfast, which is a normal expectation. However, this morning when we returned for a quick breakfast (which we paid extra for, including our guest), the hotel went back on their word and sent us back into the rain to find parking elsewhere, which took around 20 minutes.

This hotel couldn't be better located if you plan to visit the Royal Armouries. On a cold day, you'll be able to leave your jacket in your room as it's barely a minute away. For other tourist attractions, you'll need to venture into the city centre, which is 15 minutes' walk further. I found my room to be comfortable and well-appointed, but the restricted floor space means it feels cramped. Despite its many settings, the HVAC system could only heat the room to 22 degrees or higher. While the Smart TV tempts you with the ability to screencast, the TV in my room wasn't connected to the internet. The staff were particularly welcoming and attentive, seeking to compensate for the issues identified. The included breakfast was more than adequate.

Great hotel - 15/20 min walk from the shops, 25 mins to the Leeds Arena (music venue). Close by the Armoury museum. Nice walk along the banks of the river into town which is safe, even at night from my experience. Hotel itself is spotlessly clean; staff lovely; great breakfast; public multi story car park next door and discounted rate of £8 for 24 hours, bargain! Will be staying here again.

Really like this Holiday Inn. Staff friendly and helpful, breakfast is included and they have an £8/24 hours deal with the carpark next door. Rooms are clean and practical, with a good range of TV channels. The location is lovely, right next to the canal and a dock, and it's a very quick walk into the centre. It's also very close to Leeds Conservatoire.

Great location for the hotel and is very near the water taxi to the city centre. It is super easy to get to from the train station and the city centre. The room was spacious and modern in design. The TV was not smart so lacks some features. The staff were great and able to help with any issues. The breakfast was busy at peak time, although we still managed to get a table and great it is included in the price. It is walkable to the city centre along the river, only taking around 15 minutes.