Boots Pharmacy

Never have any stock Terrible staff attitude !

Every month, I’m waiting several days for my prescription to be ready to collect. I’ve run out of patience and finally made the switch to Naylors right across the square- I’ve heard great feedback about them and am glad to have finally switched because this Boots is truly awful when it comes to prescription.

Background I've been traveling back and forth from Scotland to Ripon whist recovering myself from spinal surgery and looking after my poorly mother I travelled to Ripon yesterday to collect my pre-ordered prescriptions. I'd requested them the week before. I got there before 12pm and begged to be allowed to queue for them as an assistant was stopping people queueing I explained my circumstance and she let me queue . Finally served at counter, my prescription was not ready at all and they wouldn't do despite my explaining I only came to get this then am health care appointment in Harrogate at 1pm then home to Scotland for my mum no budge from them I was given my NHS number and told to try elsewhere so went to knaresborough after my 1pm appointment. I spoke with a young man at pharmacy area who had manager on his badge I was so upset I didn't see his name and I'm sorry for that but this young man was an angel. He went over and above to make sure I got my medication even though it wasn't in stock, he sent out for it and after a short wait of 45 mins I had my meds and could be on my way. That was absolutely over and above and I can't thank him more. I think I was at the point of absolute despair and couldn't think straight. So thank you to that fella and his kindness. It meant so much to a distressed old woman.

Rude staff. Wrong medication in with my own. Reduced store opening times so medication is impossible to pick up without relying on others to come in to town for me, and at a specific time. Pharmacist unwilling to assist with questions on safety of a classified medication. Very poor service. I think management want to run it and down and close it sending everyone to St James', Lloyd's or Naylor's.

Thought I'd leave a review after seeing some of the negative ones here. I've been in regularly for almost 3 years and the staff are always friendly and helpful. Never seen any sign of the rudeness or incompetence that others are mentioning.