Genix Healthcare Dental Clinic (East End Park)

Julie the receptionist is so incredibly friendly and helpful, she got me and my family members registered in an incredibly timely manner, and was very informative about the process. Management should be proud they have such a great member of staff. Every time I have attended this dental practice, the receptionists have always been so lovely.

This place is horrific. Dentists have no care for their patients, with multiple dentists ignoring clear signs that their patients are in pain when doing procedures. Both me and a family member have left, visibly upset after an extraction that two different dentists have not bothered to check if either of us were okay before leaving. Will not be returning!!!! Not worth the physical pain from useless dentists who clearly are either completely ignorant to their patients reactions / feelings, or are that incompetent to do a procedure without causing tremendous pain. Other than that, reception staff are friendly and welcoming.

I attended an appointment at this practice and was advised that I needed a tooth extraction. However, no X-ray was taken and I was not provided with a clear explanation regarding which tooth required removal or the reason for the procedure. This left me concerned about the assessment process. I believe that patients should be given full examinations, supporting evidence such as X-rays, and clear communication before being advised to undergo an extraction.

I had to have a plaque removal and the dentist i saw was so violent and impatient. After administering the anaesthetic very aggressively to the point it physically hurt in my eyes and behind my nose she got to work immediately without even waiting for it to kick in. I was in so much pain i was on the verge of blacking out and shaking. My appointment was 9:25 am I'm writing this review at 12:23 am and my lower lip keeps going tingly and numb then twitching. I really think I was injured during the anaesthetic injection. I'm supposed to have fillings put in on Wednesday but I'm not sure I'm going to turn up for the appointment. I may cancel it and ask to be taken off the books.

I take my daughters to Genix Healthcare Dental Clinic and I'm very satisfied with the service. The dentists are professional and kind, especially with children. We are happy with the dental treatment. Thank you!