File Handling Assistant
<p>The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams.</p> <br /><strong>Key Accountabilities</strong><br /><p><br /></p> <ul> <li>To pro-actively assist the Pre Lit teams with a variety of tasks including:</li><li>Monitoring MOJ Portal </li><li>Monitoring inboxes and actioning appropriately</li><li>Maintaining, reviewing and actioning spreadsheets</li><li>Completing new claim actions to support the claims handlers</li><li>Actioning CRU post and ownership of CRU tasks</li><li>Completing chaser tasks on files to support the claims handlers via telephone and emails</li><li>Raising low value payments </li><li>Assisting with training as and when required</li><li>Onboarding run-off work on various projects</li><li>Undertaking appropriate additional tasks provided by the Team Leader/DBUD</li><li>Maintain accurate data on relevant case management system</li><li>Comply with set client SLA’s</li><li>To actively manage a caseload of low value property damage claims </li><li>Ensure quality service standards and productivity levels are maintained to a high standard</li></ul> <p>Working Hours<br />35 hours per week over 5 days<br />Primary location for this role is Leeds Office</p> <br /><strong>Experience, Skills and Qualifications</strong><br /><p>•12 months relevant admin / claims support experience <br />•Excellent attention to detail<br />•Strong organisational skills<br />•Good communication & telephone skills<br />•Able to use Excel<br />•Excellent client care and customer service skills<br />•Ability to manage volume workload via task management<br />•Ability to work as a team and independently<br /><br />Values<br />Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; <br /><br />Keoghs values <br />• We are Connected<br />• We are Dynamic<br />• We are Innovative<br />• We Succeed Together</p> <br /><strong>Benefits</strong><br /><ul> <li>Davies Incentive Plan</li><li>25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)</li><li>Simply Health Care Cash Plan</li><li>WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing</li><li>Death In Service – after 1 years’ service</li><li>Pension Contribution based 5% Employee / 3% Employer</li><li>Employee Resource Groups</li><li>Employee Volunteering Programme</li><li>Cycle to Work Scheme*</li><li>Tech Scheme*</li><li>Season Ticket Loan*</li><li>Gym Flex*</li><li>Access to Online Discount Sites</li><li>Discounted Gourmet Society Membership</li><li>Discounted Tickets for Merlin Attractions nationwide</li><li>Discounts at local retail outlets</li></ul> <p>*after successfully completing probation</p>