Property Administrator & Customer Service Coordinator

<p>Housebuyers4u is looking for a highly organised Property Administrator &amp; Customer Service Coordinator to support customers, solicitors, suppliers and internal teams through the property process.&nbsp;</p> <p>This is a varied role combining property administration, customer service, solicitor liaison, AML support, document chasing, photography and floorplan coordination, keybox arrangements, insurance administration and completion preparation.&nbsp;</p> <p>You will be an important link between the customer, the sales team, managers, solicitors and third-party suppliers. Your role will be to keep communication clear, make sure important tasks are completed on time, flag issues early and help property cases move forward smoothly.&nbsp;</p> <p>This role would suit someone who is organised, calm, accurate, customer-focused and comfortable managing multiple tasks at once.&nbsp;</p> <p><strong>About the Role&nbsp;</strong></p> <p>As Property Administrator &amp; Customer Service Coordinator, you will support customers from the point they agree to proceed, helping them understand next steps, complete paperwork and stay informed throughout the process.&nbsp;</p> <p>You will arrange key parts of the customer and property journey, including solicitor introductions, AML checks, photography and floorplans, keybox fitting, document chasing, courier arrangements, meter readings and completion preparation.&nbsp;</p> <p>You will also help protect the wider team's time by handling routine queries, chasing outstanding items and escalating only the issues that require manager input.&nbsp;</p> <p>This is a role where attention to detail, follow-up discipline and customer care are essential.&nbsp;</p> <p><strong>Key Responsibilities&nbsp;</strong></p> <p><strong>Customer Onboarding and Communication&nbsp;</strong></p> <ul> <li>Contact customers once they have agreed to proceed and explain the next steps clearly.&nbsp;&nbsp;</li><li>Make customer service calls to keep sellers informed and reassured.&nbsp;&nbsp;</li><li>Carry out a day-three touchpoint to check whether the customer has received paperwork and understands what is required.&nbsp;&nbsp;</li><li>Help customers complete forms where they have questions or need guidance.&nbsp;&nbsp;</li><li>Check whether customers need help with practical moving-related queries, such as removals signposting.&nbsp;&nbsp;</li><li>Keep customers updated throughout the process.&nbsp;&nbsp;</li><li>Act as a professional first point of contact for routine customer queries.&nbsp;&nbsp;</li><li>Escalate sensitive, urgent or deal-impacting matters to the appropriate manager.&nbsp;&nbsp;</li></ul> <p><strong>Solicitor Introductions and Conveyancing Support&nbsp;</strong></p> <ul> <li>Introduce customers to the relevant solicitor once a case is ready to progress.&nbsp;&nbsp;</li><li>Ensure solicitor details, customer details and property information are accurately recorded.&nbsp;&nbsp;</li><li>Chase customers and solicitors for required paperwork.&nbsp;&nbsp;</li><li>Support conveyancing-related administration to help keep cases moving.&nbsp;&nbsp;</li><li>Coordinate final document signing where required, including TR1 forms, contracts, instruction agreements and witness requirements.&nbsp;&nbsp;</li><li>Arrange couriers or approved local contacts for signature and witness requirements where needed.&nbsp;&nbsp;</li><li>Keep clear records of solicitor communication, outstanding actions and next steps.&nbsp;&nbsp;</li></ul> <p><strong>Property Documentation and Compliance Checks&nbsp;</strong></p> <ul> <li>Download OC1 / title documents where required.&nbsp;&nbsp;</li><li>Request, save and record key property documents.&nbsp;&nbsp;</li><li>For tenanted properties, chase important documents such as:&nbsp;&nbsp; <br /><br /><ul> <li>AST / tenancy agreement.&nbsp;</li><li>Gas Safety Certificate.&nbsp;</li><li>EICR.&nbsp;</li><li>Deposit protection information.&nbsp;&nbsp;</li><li>Any other relevant tenancy documents.&nbsp;&nbsp;</li></ul> </li><li>Flag risks to a manager, including missing deposit protection, unclear tenancy status, expired certificates or unusual property issues.&nbsp;&nbsp;</li><li>Identify missing information early so that avoidable delays are reduced.&nbsp;&nbsp;</li></ul> <p><strong>AML and Identity Checks&nbsp;</strong></p> <ul> <li>Support customer onboarding through agreed AML and identity verification processes.&nbsp;&nbsp;</li><li>Carry out AML checks where required.&nbsp;&nbsp;</li><li>Use the correct level of check depending on the stage and value of the case.&nbsp;&nbsp;</li><li>Record AML results accurately.&nbsp;&nbsp;</li><li>Escalate failed, unclear or higher-risk AML results to the relevant manager.&nbsp;&nbsp;</li><li>Handle customer information confidentially and professionally.&nbsp;&nbsp;</li></ul> <p><strong>Photography, Floorplans and Brochure Support&nbsp;</strong></p> <ul> <li>Book photography and floorplan appointments with customers and suppliers.&nbsp;&nbsp;</li><li>Confirm appointment details and update internal systems.&nbsp;&nbsp;</li><li>Chase suppliers for completed photos, floorplans and related information.&nbsp;&nbsp;</li><li>Support the creation of property brochures and property packs using agreed templates.&nbsp;&nbsp;</li><li>Ensure property information is accurate, clear and consistent before it is passed to the relevant team.&nbsp;&nbsp;</li><li>Help gather information required for marketing, sale progression or onward sale.&nbsp;&nbsp;</li></ul> <p><strong>Keybox, Access and Completion Preparation</strong>&nbsp;</p> <ul> <li>Arrange keybox fitting where required.&nbsp;&nbsp;</li><li>Confirm access arrangements with customers, agents, suppliers or internal contacts.&nbsp;&nbsp;</li><li>Coordinate key collection, access instructions and property handover steps.&nbsp;&nbsp;</li><li>Request meter readings and supporting photographs from customers or representatives.&nbsp;&nbsp;</li><li>Record meter readings clearly and pass them to the correc</li></ul>