Halifax

My elderly mum and I met 2 young ladies at the counters on the ground floor of the Halifax. One lady had long dark hair and the other was blonde. Sorry I didn’t get your names. They were both so patient and kind and I can’t thank them enough for helping us get stuff sorted. Exceptional customer service.

I only want to pay off a credit card bill and they make you wait and wait and wait even if there’s only one or two other customers around, it’s beyond ridiculous and every time I’m in they ask about online banking which I’m not interested in doing, they’re basically doing this to get the banks shut down and make it all online only, the day the bricks and mortar banks disappear is the day I quit using credit cards.

The girls upstairs really cba. Youre not a somebody cos you work in a bank lol. Just acknowledge people, gain some confidence, do your job... Its gonna be a hot one today, guarantee the heating is still on 25°C like it always is. It was hot as hell, luckily I had to go back down stairs where it was slightly less tropical. The branch is set out in a really weird way, I mever noticed before. Lots of older ppl queuing out the door for a cash machine inside.... theres two outside....

I had to go into the branch to make a transaction and the staff were very helpful, particularly Diana, who was very helpful, friendly and dealt with matters expeditiously and in a very good customer-focused manner

When the bank branch staff encourages you to commit fraud, I have to say something because it is beyond poor customer service. My husband and I took our printed and mailed bank statements into this branch to be stamped, as required by the government for my visa to continue living in the country. Not one, but two female employees scoffed at the idea and were rude, but more importantly, told him to buy a fraudulent bank stamp on eBay. Rather than stamp the pages and use a few minutes of their time, they wanted us to commit fraud? The gross negligence is so astounding and concerning, as well as unlawful, and therefore, we will take our business elsewhere.