Shakespeare Medical Practice

I just saw on the NHS website "accepting new patients and out of area registrations" WTH I waited about two hours in walk-in section of surgery because I couldn't use the rubbish app. Also previously more than once on hold for SEVERAL HOURS trying to get through on the phone only to get to no 1 in the queue and call is hung up ! I worked out how to use app and I arranged an appointment. Nothing to select any date/s. I finally see there was an appointment at some point but had my old mobile on their system (not their fault). No letter sent. I changed my mobile no' on my personal details on the app. Now I've had no response at all despite requests for an appointment. NO ONE ANSWERS THE PHONE, LAST TIME ANYONE DID THEY REFUSED TO HELP. THIS DOESN'T SEEM TO BE ABLE TO COPE WITH THE HUGE AMOUNT OF PATIENTS AS WITNESSED PREVIOUSLY, LET ALONE TAKE ON MORE ! I want to add I was refused a checkup by walk-in surgery. Sent to A&E for a scan. Then after waiting 8hrs told after a very basic check up that could have been done at the surgury. That they couldn't do scan as not in their budget and has to be refered by GP.

I moved from London to Leeds and i was advised to be registered too this gp . I register and waited for a month for confirmation. Confirmation never came .I visited gp and asked to see what is going on? I was told that there is a back lock and they will get in touch with me at some point. at they never did. I had to call my previous gp to help at least with medication Because this one it is absolutely impossible even to speak to someone . In the process right now to find one for myself.

I called these guys at 8AM for an appointment just for them to tell me to use the app to get it (why do you even have a line for then?) when I went in the app it was too confusing but I still managed to make an enquire. I waited for 2-3 days just for some woman named Jenna Chalmers to just look at it then close my enquire. And after that I was also not avle to do another one for some reason. Joke of a clinic.

Went in on Saturday and they were amazing. I had been in pain since bank holiday weekend and they managed to advise me it was a urine infection and get antibiotics ordered to pharmacist and considering it was a Saturday there was barely any waiting around. The Dr who saw me was lovely and explained everything really well. The only person who could maybe do with more training is the receptionist, when it was my turn she was just staring at me, no Hello, no introduction just staring until I was like can I go. Super unprofessional but that’s reflective of her and doesn’t affect the rating I’d give the practice.

Very impressed with all the staff at this facility! My local GP is not very good at all and I was at my wits end as my elderly Mother was very ill and wasnt receiving the help she needed. Parking at the site is limited, but a kind attendant allowed me to park in a staff space whilst I escorted my Mum into the practise, he said he'd come and get me if it needed to be moved. The receptionist was our next positive experience, calm, professional, efficient. She understood our issues clearly and put our minds at rest that due to my Mother's age and condition she would try to get us seen as quickly as possible, she was very kind. Within 10 minutes a friendly, happy nurse called us through and once again we were met with professionalism and efficiency. Temperature and blood pressure taken, initial inspection, notes on the system, kind concerned manner throughout, job well done! The Doctor then arrived and I have to say he was a total legend! Great bedside manner, knew his stuff inside out, thorough examination, took his time to make sure he'd covered off all questions and understood all symptoms. Went over my Mums medical history and the blood tests she'd had previously. We had a full diagnosis and prescriptions issued inside 10 to 15 mins. The Doctor eminated confidence and my Mums concerns we're fully addressed! After a useless visit to our own GP with a registrar who failed to diagnose shingles, six hours in A&E the day before with my 87 year old Mother before she eventually discharged herself after telling me she'd rather die at home, the experience of the Shakespeare walk in clinic was like night and day! I cannot praise this place highly enough, this is what a medical practise should be like. Kind, capable, professional people doing their jobs above and beyond, from the car parking attendant to the Doctor! A massive well done from me!!!! Thank you so much!!!