Paw Prints

I come here regularly on my own to buy my dog some of the little treats at the front next to the counter. I sometimes have a look around, I sometimes don’t. On two different occasions, I’ve come in with my partner and both times we have had a staff member (not too sure if it’s the same one) stop what they’re doing and immediately move further down the counter, pretending to do something else, whilst watching us. It’s only when I come in with my partner, does this happen. It’s very unwelcoming and rather discriminating. I shall assume it’s because he was wearing a puffer coat and a beanie hat (it’s December) as I didn’t see the staff member going out of her way to watch the other customers have a look around. I’ve got a dog, cats and a rabbit which is why I have a look around the whole shop, it’s also nice to have a look at the birds they have. Not that I should have to explain why I had a look at all five isles. However, we won’t be coming here again. Manners and politeness cost nothing. If you cannot trust your customers, you could install cctv so you can watch them on a screen so people don’t feel so judged. Nobody wants to put a £2 meaty dog chew up their sleeve, we would much rather pay and take it in a bag. Thankyou :)

Both the young girls behind the till were rude and dismissive today from the minute I stepped in the door. No manners or customer service skills. Definitely definitely won’t be shopping here again and judging by the reviews I’m hearing other people feel the same, their attitudes are DIABOLICAL. Don’t know what their issue was.

OMG! I love this place, so much to choose from. And great value for money. Always greeted with a warm welcome from Jennifer. Always going the extra mile. Alway here to look after myself and my dog Luna. Highly recommend Paw Prints 🐾 Always going above and beyond x

There’s a lot of bad reviews on here regarding customer service but I must admit, I had a great experience in the store with a lass called Heidi today. She literally explained everything I needed to know about pet fleas and was really patient with a dumb ass like me

Staff are always happy to help you find everything you need. Great range of small animal products to choose from and great advice from staff!