Shoezone

Pathetic Experience. I bought a pair of black boots and they look comfy in store but when I used them once in my job, they were extremely painful as the shoes doesn’t have any cushioning in it and I thought of returning it on the 3rd day. The lady on the till denied to make a return as the bottom surface of shoe was not as smooth as new. While making a purchase, She pitched me the 12 months return policy and denied return in 1 day of use. On top of it she was so rude and noisy. I know nothing will happen after this review and I’ll get a default reply to contact customer service but it’s just a warning to future customers to not go for shoezone and rather buy from other retailers. Shoezone has cheap products with cheapest staff behaviour.

I found the product to be worth the price, it was easy to find. One of the Shoezone team member was extremely unprofessional. She behaved in a rude manner and when I asked about where I can find the shoe I am looking for, she didn't care to respond. I also waited longer for billing at the counter. The lady was not present at the counter, and asked me to keep the other pair which I had tried on the shelf. The shelf was at a height and I couldn't hang the pair. The shoes were heavy and the hanger was not helping. She passed comments to the other member when I said I am not able to reach the shelf, and then left the counter when I stood there waiting to be billed. This happened at the Leeds City centre store. Such an awful experience! Just giving that extra star for the product.

I got a trainer of my shoe size last week and decided to wear it yesterday in the house to see if it was comfy enough but it was tight and painful, so I decided to return it the 5th day after purchase. I am extremely shocked and disappointed that the shoes were rejected and was told the surfaces are no longer smooth, therefore I can't change it nor get money back. I left the shoe with them. Poor customer services and totally cruel.

So rude staff .. very poor customer service.. they are so wild and don’t know how to talk to customers.. it was buy one get 1 free offer in store.. there was label in front of the row that buy 1 get 1 free I thought this is for whole row so I mistakenly bought 2 pairs to till of which one was on offer and other wasn’t.. when I asked the staff , ,she literally shouted at me like come here show me where it says ,come here , come here ,in front of other customers I was terrified and embarrassed.. I went there around 11 o’clock on Monday 20th January 2025 .. hope this should be investigated..

One extra star for helpful staff but even for shoezone, the quality is awful. I bout 3 pairs of shoes from them and within 2 months, the soles have cracked and worn away on everyone of them and i might as well bought a expensive pair from somewhere else for the amount i paid for the 3 pair from here