Victoria Gate Casino

Fantastic evening. The casino was busy with a fun atmosphere. Ate at the new Chinese restaurant and looked after by the lovely Francis and Nori. Drink service from Anthony was superb. Such a nice chap and very knowledgeable. Then a bit of play. I'd been a couple of weeks ago and it was so nice that Tracey the dealer remembered my name and the waiting staff remembered my drink of choice! So special shout out the the young and so keen team of Andie Aaron and zac at the Bar and Brian keeping the drinks flowing and everyone happy. Finally met VIP host Cal who has time for everyone and goes the extra mile to check everyone and I mean everyone is having a fun and safe time! Definitely worth the train trip as easy walk from Station. Will also try to attend one of their special shows and events when back in Leeds as they sound so much fun! Thankyou David

Not a great experience. The doorstaff who had no badges by the way need training in customer care. Not very welcoming. Upstairs far to long to get served at the bar. Customer services for bags, no one there. Needs to improve.

Food, service and environment are fantastic but the tissue endangers people's health. Dye of tissue left on the bench after it got wet. Therefore, don't use the tissue there

I love the space and the variety of machines. You (members) get given free play vouchers, which is nice. You used to get more free/discounted drinks with your membership to encourage you to visit. Unfortunately, this offer has changed and gone up in price. You used to get free Pepsi, but now they give you rola cola, which is all syrup and bubbles. The counter staff have all been lovely and friendly. Generally, they're the ones who have been there since the start. They give great customer service and recognise you even when months have gone by. Some of the floor walkers are new and young and don't seem to want to be there and just put their hours in, but that can happen anywhere. Generally, it is a great place to visit whether by yourself or in a large group. They have entertainment and big screen events, and you can book an area with friends. The food has always been nice, not top-notch dining but decent.

For the management, I have been visiting VG more than ten times in recent 12 months and enjoy staying there safely without fear of harassing by drunkards, and for the security they are friendly and polite, so I don't think they are rude but if one were a drunkard this will be another story. However two days ago around 1800hr it seems to be a man asking for money, perhaps next time I will seek help from staff nearby . Thanks.