Procters Coaches (North Yorkshire) Ltd

We used this coach company over the past two weeks for our special needs camp and the experience was excellent from start to finish. The coaches were always on time, which made a big difference to our schedule. The drivers were patient, understanding and worked really well with our group, which isn’t always straightforward given the nature of a special needs camp. A special shout out to Hannah, who was fantastic to deal with. She was quick to respond, always helpful, and made sure that any small issue was sorted straight away. That support really gave us peace of mind. The vehicles were clean, comfortable and well looked after, and the whole team showed that they genuinely cared about doing a good job and supporting what we were doing. We’d be very happy to use them again and highly recommend them to others.

I found the coach/bus parked in Colnbrook on the sidewalk, which caused a significant obstruction for pedestrians and made it difficult to pass safely as you can see on the picture. This kind of parking is inconsiderate and creates inconvenience for the community. I hope the management can address this issue to prevent future occurrences.

The always forever late , driving miss daisy, once an hour #73 Northallerton-Bedale service is the only bus where the seating priorities go with the elderly giving seats for the disabled or the the disabled giving up for the elderly and when that’s out done this heavily rammed bus service is full of standing up pensioners, I can see now why the going past second gear isn’t an option. This bus route is an embarrassment to those that provide it and along a heavily residential route like this clearly is, the ‘turn up when it eventually turns up’ and occasionally provide the smaller seated bus as an even more inconvenience is only once a hour! They say they try to get more people to use the buses …. Clearly not in Procters running of a public service.

Unreliable. Late very often and always breaking down. Not great when they are used to transport children to and from school.

Kevin and the team were great, they put up with my many of anxious queries leading up to our wedding day. The bus was fantastic and the service was top quality! Would definitely recommend!!!