Managing Challenging Conversations

This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. Learning Objectives On completion of this course, learners will be able: To understand and use the key principles for managing challenging conversations To utilise the skills of communication and listening to generate positive outcomes Accreditation The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Certification On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion. Duration This course will take approximately 30 minutes to complete, depending on learning speed. Target Audience This module is aimed at business leaders and professionals. Entry Requirements There are no specific entry requirements for this course.