The New Surgery

Been coming here for many years, thankfully never needed to come for many apts until recently. I always receive the best care and help. All the staff are always so helpful and friendly.

Well in all 10 years that I have been at this GP I have never been discriminated are being judged until the 2nd October the GP that I went to see discriminated me I would not recommend was highly unprofessional towards me and now has left me feeling like I can not trust a GP again

Started on anti depressants, the surgery didn't contact me when my 3. months prescription was up. No call. Rang surgery, was told will be contacted at end of the day or Tomorrow. That never happened either, weened myself off the tablets. Joke.

Not having an appointment system is simply not acceptable in this day and age. Some people work for a living and can't just keep calling in a morning on the off chance you have a spot. Also after emailing in to complain about this I found there is actually a way to rewust an appointment online. Would be nice if you let people know this without having to email in a complaint. Good luck finding it without help though.

I called 50 times on Monday to get an appointment to see a Dr Rodriguez andchad to ho to tgd surgery to find out thus doctor doesn't work Monday Tuesday and Wednesday. To call back Thursday or Friday. I called today 110 times and I was even calling them whilst I was stood in the surgery itself. The staff were answering calls but clearly mine wasn't getting through. I'm actyslly believing that my number is blocked. The receptionist told me that my exempt gorm has been rejected and they couldn't give me my original forms back. They have also told me that the condition I have has nothing to with them. I'm not happy with the attitude or level of customer service these women give. I will be raising this issue and other concerns above the heads of Mrs D Gillot and Mrs Sharon Cassidy as I believe they won't give any answers or resolve the high level dissatisfaction I have towards their surgery. It is a disgrace it is appalling that they haven't updated their telephone system to a queue system like the rest of the surgeries in Doncaster. It's slso a disgrace thst legal documentation from the council has been destroyed. The council are Awre of thus, and I will take this matter further too. Plus I no longer want services with this g.P and I wish to be struck off the patient list. Instead I will csll out if hours instead it's easier and they ate a lot more understanding