Santander

Staff are competent and friendly however I find the waiting queues in this bank are usually very long. They are shortstaffed with two over-the-counter at most. Make sure you take a book and read a chapter while you’re waiting recently went in and the counter service wasn’t working. Have to wait a month to pay my bill. Unless of course I get a taxi or bus to the Stockton branch a bit silly really isn’t it?

Awful treatment. My colleague and business partner went to deposit cash at one of their atm’s. She’s now out of pocket by £500! We own a business and need to pay our business rent! She went in to ask what the situation was with it as she’d asked on the Saturday when this happened at the atm where her money was. She requested CCTV. They refused and told her to wait for the deposit. Fast forward to now and it’s still not in her account! She went in asking for an update and they were awful to her. So rude and unprofessional. You can’t just take people’s hard earned money?! Disgusting treatment. Once this is sorted we will be looking at changing her to a new, caring bank.

Very helpful staff and service, Que can get a bit long and waiting time significantly time consuming nonetheless the staff very understanding and helpful.

I hadn't got an appointment, but they were able to help. Good staff. Whilst there, I saw them help several people, showing care & compassion. Impressed.

Excellent customer service from a lovely lady by the name of Kirsty. Makes banking easier for those not confident doing on line transactions. Santander need more Kirstys not less.