Westbourne Medical Centre

I have been at this practice for years and I have never had any issues. All doctors are very attentive and the nurses are lovely. They have all been exceptionally wonderful with my children. Spacious waiting area packed with information on notice boards to read. The only niggle I would have is that there isn’t a receptionist sat at the desk and you have to press a bell for someone to come which can sometimes feel like a wait. There is a self check in desk but it’s not always working. I registered my newborn baby here online and it was quick and easy to do. Took literally a couple of days for an approval response.

Great doctors and nurses, however really poor system. Booked appointment for face to face visit, day before visit I got text message that it has been changed to telephone appointment. On the day of appointment after not receiving a call I rang surgery and was informed by reception that I should be in surgery so now I'm classed as missed appointment plus apparently its my fault for trusting their text message?! Had to rebook again. Very unprofessional and wasteful of NHS budget.

If I could put zero stars i would. Absolutely disgusting this doctors. Have been with Westbourne since the day I was born, enoughs enough now I will 100% be changing doctors. This surgery is an absolute disgrace. Can't get appointments, can't speak to a doctor to get medication.(over 6 weeks now) 1 day this surgery will cost someone their life.

Absolutely AWFUL place and so insensitive. I moved from Scotland to Middlesbrough and tried to get registered. I was shouted at twice by the receptionist about being from Scotland and that medical records would need to be manually transferred. I've been suffering with a severe health condition and going through pain and needed urgent help. They told me to wait three weeks to get registered. In the third week when I called to get an update, I was once again spoken to rudely about being from Scotland and that they have decided not to register me there due to being in a different cachment area. They tried to lie that I had made this decision, when I had clearly stated the GP was close to my work and I am happy to be registered there. I now have to apply again for a different GP, which will take another 3 weeks. My health condition has worsened. When referred to out of hours, they couldn't help due to not being registered at a GP. Please, if you are seeking medical attention from a reliable medical centre, avoid this one at all costs. I have never in my life met such rude and unprofessional receptionists. There is so much discrimination at this place.

My Left eye is infected, my partner called up and made an appointment because I'm far two anxious only for the doctor to not speak on the phone and hang up, he called up again to let reception know what happened only for them to  gaslight him into thinking he hung up when nobody was speaking and that they rang again but we have proof in his phone that they litullaly hung up first and was only called once. The receiptinonist then told him to try again tomorrow and if not to go to the pharmacy and try a random eye drop without being seen by a professional. I have work tomorrow and my eye is bright red and swollen, so now I have to risk a random eyedrop and hope it doesn't do more damage. If I realised how incompetent this surgery was I would of just been self medicating from the start instead of waiting for some receiptonist to tell me to do that. I've been really anxious about calling the doctors but I really shouldn't be they litually do not care about you at all and have no emotions like empathy,  they're basically just machines doing the bare minimum not to get fired.