Michael Poole Estate Agents

Fantastic, prompt and very satisfactory service from Aslan Manzur and shout out to Michael Ditchburn. Always responding to emails promptly and available to answer questions and provide clarity, support and solutions in a timely manner. I am altogether pleased. Viewed and got the property in record time for move in before Christmas. Thanks to Michael Poole team

I would like to thank Craig and the team at Michael Poole for their excellent service in helping me purchase my new property. From the very beginning, He was professional, approachable, and always willing to go the extra mile to make the process as smooth as possible. Communication was clear and prompt, and I always felt well informed at every stage. He was proactive in resolving any queries quickly and provided valuable guidance throughout.

I have now been partnering with Michael Poole as my preferred rental agent for more than 10yrs and via several contacts, but the service always remains consistent, thoughtful and accurate. Currently my direct contact is with Sarah, who again provides a wonderful efficient communication and feedback service but a huge shout out and thanks you to Danielle and Sofia also. Keep up the wonderful service Team.

I would like to thank Danielle Kennett for her professionalism and support during my recent property application. Even though I met all the criteria, the landlord decided not to proceed, but Danielle was always helpful and quick to answer my questions throughout the process. She also handled my holding deposit efficiently and explained everything clearly. I really appreciate her effort and communication, and I’m happy to recommend her as a professional and supportive agent.

Absolutely terrible estate agents – completely unprofessional and a total waste of time. They dragged me along for 8 months, and now they say it might take another 3–4 months to complete a property purchase. Throughout the process, I kept asking for updates. Every time, they reassured me: “The seller knows what he wants, he’s a cash buyer, everything will move quickly.” After 8–9 months, their final response was: “We know as much as you know.” Seriously? What exactly have you been doing all this time? I’ve wasted over £2,000 because of their incompetence – more than £1,000 on a survey, nearly £1,000 to cancel with the solicitor, plus over £200 for an electricity certificate. All the while, I repeatedly asked them: “Are you sure this is going ahead? Have you spoken to the seller? Should I spend this money?” Not once did they give me an honest or useful answer. Now, after 9 months, I may have to pull out entirely. And instead of addressing the issue, they got offended when I questioned them – even telling me not to “raise my voice,” when in reality I was only asking direct, serious questions. They behaved more like children than professionals. Avoid at all costs. These estate agents are a complete disaster.