Middlesbrough PDSA Pet Hospital

i have very mixed feelings regarding the middlesbrough pdsa. some of the vets and staff at reception are brilliant, and can be super lovely but i cannot say the same for some of the others. for starters, some of the women at the reception are so unwelcoming, and super rude in many cases. i’ve had more bad experiences with the reception team than good ones. as i say, this does not go for all of the staff but my most recent visit the dark haired woman with glasses was rude and very unhelpful, despite previous conversations i had on the phone to this vets regarding medication, we got there for her to tell us we cannot do it. the experience with the vets here is also 50/50. we have had some brilliant vets which have seemed super caring and supportive, whereas 80% of them here do not seem to have a clue. one vet attempted to say my cat had fleas when we took her in for her wheeping skin. he refused to help her, stating we needed to flea her and keep her away from our dogs. he would not allow me to speak and kept speaking over me. we’d been back with her about 3 times before we went private, which is when she was diagnosed with severe dermatitis, after a few visits it was deemed lifelong and she required life long steroids. some of the vets here care more about the fact that our pets live in a family household and has more than one owner, and will refuse to speak to anyone else except the ‘named owner’ despite us filling in numerous forms to consent to our animals being brought in by other family members! i think the management here need to look at their staff and assess their attitudes towards customers and especially the animals in question. it’s a shame, as it’s a wonderful service helping people and animals in need, but some of the staff here ruin it.

Not happy with my last visit, my dog was put down without me being there. Paid £150 for test to be done by lunch time, and the rest £150 at the end of the treatment depending on a test results, Vets I saw she told me to leave him here He can’t go anywhere now but for test and treatment or to be put down. My dog was turning 14 years this July. They left me in very awkward position because I had to pay straight away I don’t have any benefits. They don’t do any monthly payments. If you pet needs good vets go private at least they have other options to pay. I was stressing out just because he was unwell, then Vet made me more panic. She said I can’t take me anywhere. I paid it less then 30 mins I had phone call they can’t do anything my dog now stressed out they suggested to put him to sleep I said I’m coming over now, she told me it has to be done immediately because he got infection that can be spread across. Basically made big drama about it. We sat there since 9:10am they call me past 11am She said we have policy to do it without you. I literally fuming over whole experience I couldn’t even say goodbye to my first dog that’s now effecting my mental health. This vest has no sympathy. They didn’t offered me any paw prints or anything. Whole experience was disgraceful!!! For those who still have pets go to private vets instead. I made big mistake by coming here instead on my Vet4pets

Based in Acklam. It was easy to find with lots of parking onsite. I would recommend checking opening times and booking appointment.

Thanks for putting Buddy the hamster, out of her misery. I will miss her enormously, but glad that I made the decision to bring her over. Was difficult when finding out it was a growth, that was stopping her from being able to walk, without her falling over. At least I've done the morally correct thing for her. I know I have. I couldn't let her live on, in the kind of pain that she was in. My little angel is now at peace. R.I.P Buddy. 💝

I sorry to write this but I really found most of the Vetinary staff quite rude and not very sympathetic or compassionate,reception staff a lot more caring also the older lady vet with Bob blonder hair is lovely,but the others never even tried to put the pet or ourselves at ease,I k ow they deal with situations everyday but come on your dealing with people who are grieving and animals that are suffering