Mosside Kennels & Cattery

first time using this cattery. they requested payment up front, which is not something we experienced elsewhere, but given it's the summer holidays, didn't question it. you don't see where the cat is staying - catteries differ, some will let you in, let them get cosy before leaving them, they just took him. he was crying like crazy, we could hear him from the car park. upon collecting him four days later, they said they didn't hear him cry. he was fine. the man said, he settled, because "he knew who was feeding him." no issues at all, right? as soon as we took him home, we knew something wasn't right. after five days of agony and vet bills later, he is still not okay. he has not been passing urine, and the small drop that he does pass, is blood. from the moment we picked him up. it was our first time with them, but you don't need to know an animal personally, to recognise the signs when they are in pain, especially when the animal should be looked after by so-called professionals that could have called at the sign of any issue. that's not just ignorance or negligence but wilful blindness. they seemed more preoccupied with the closure of the cattery as going on holiday, than looking after their residents still under their "care". abysmal.

We had the pleasure of our Fur-baby in this wonderful facility for a substantial amount of time & he was treat so well that we actually was worried that he wouldn't wish to come back home, however, he did & has settled back in brilliantly too .

I've known and respected Ruth and Gary for several years now. My dogs used to love their day care when I was doing lots of volunteering. My two terriers have returned home today after a week at Mosside. I've had a hip replacement operation after four cancellations. During all this time of waiting they couldn't have been more helpful and understanding when I've had to keep cancelling dog stays. They've also kept me informed of their holiday and busy times. When pets stay at Mosside, they have a holiday. As animal lovers themselves Ruth and Gary and their well trained staff make the ones they care for feel special. They are played with, given toys, a lovely bed and a warm place to stay. I am also allowed to provide the diet my dogs normally eat. This is a top class place where you can feel secure that your animals feelings and welfare are the first priority. Your pets will love it!

I have no hesitation in highly recommending Mosside Kennels. I was worried about leaving my sensitive rescue dog in kennels but was reassured by a detailed pre-booking conversation. They took the time to understand his needs (and mine!). Brian was relaxed and happy when I collected him after staying for a week. I was very relieved to see he had made new friends and will not hesitate to use this kennel in future.

My Labrador Ruby spent her first week at the Moss side kennels. She was noticeably very happy when she went in and equally happy when we collected her. This is a lovely well-run kennels, set in a beautiful location, clean and very well run. All the staff treat your pet as if it was their own. She’s been extremely well looked after by all. I’m so glad my daughter found these brilliant kennels and cattery and I would always know that my nearly 12 year old Labrador Ruby would be very happy there. Thankyou so much for caring for her Gary and Ruth and all the lovely kennel girls and boys. From Christine Hopkins ( very satisfied customer! ⭐️⭐️⭐️⭐️⭐️