Made by Jonty

Before entering a lady left the shop shouting in the middle of the street for someone who booked a table, not giving us the best first impression. To which no one responded nor entered from the call. We saw the menu outside on a board for drinks which is a positive and mid price range is decent. As we entered, I shut the door but didn't realise their handle was broken/stuck and it came open a touch, which was followed by a yelling to keep the door shut. After making the order of drinks to-go, the lady at the counter just passed us the card machine without any manners asking for anything else, which we each were going to buy baked goods. We are very glad we didn't get offered to buy any baked goods as the prices for the portion size is extortionate! Nearly £4 for a slice of rocky road. We had to wait for two coffees for over 10 minutes for the coffees after ordering at the till even though there was only a couple together in front of us also ordering a coffee each. Whilst waiting, we had to either wait outside in the cold, or behind the door to the cafe which was already cramped as it is, the layout being very tight. I would imagine for inaccessible people this would be very inconsiderate. As we had to wait behind the door, customers entered nearly barging the door into us. The coffee (Mocha) itself tasted watered down and we barely drank any of it! It tasted like a quick nesquik drink that was microwaved. No hint of coffee, just a mess. Terrible experience on a lunch break, will not be wasting my time here again!!!

Friendly staff and service… food quality is good as well.

Friendly staff with a steady stream of customers passing in and out of the establishment, reflecting the regard in which the spot is held. Clearly a local favourite, despite the food taking a while to arrive and some time spent waiting outside for a table. When it did arrive it was good grub, made better shared with friends. A place with great vibes and a perfect for brunch.

There's is seating inside and upstairs as from the outside it doesn't look like theres much room. Food was super yummy (I had the veggie butty minus the mushroom) the avo has some onions or something in which i wasnt aware of and feel like its a bit strong for the morning. Mango matcha was yummy! They also do berry

We were passing by and decided to get takeout, which I don't regret, I just have my issues. Firstly the redeeming factor was certainly the food, it was super good quality and tasted really good (the most important thing, right?) Unfortunately there were a few things I felt let the place down a bit. It took ages for the food to come, like a good 20-25mins when they weren't particularly busy. For a takeaway that's not amazing. The price of the food also wasn't the most competitive, equally made up for the fact it was good quality, but worth noting Utlimately it was let down by the service in this case, it was chucking it down outside and the only way to know what was on the menu, was to go back outside and order through a window, as the only menu was window facing. It cannot be that difficult to print menus so your customers don't have to leave the store to get soaked whilst reading the menu and ordering. Poor design. *EDIT in response to the vendor response: True colours here. I've offered a simple solution to fix this reoccurring issues (based on other reviews) you keep having. That's been met with hostility and a lack of willingness to change. Sums up the customer experience to me