APC Overnight (Wakefield)

Extremely unprofessional and dismissive customer service. I stayed home waiting for a delivery, but the driver rang the bell, waited only a few seconds, and left. I have it on camera. When I raised this with the company, instead of showing any understanding, the representative replied with a rude, defensive message blaming me for not answering fast enough and justifying the driver’s behaviour. As a disabled customer, I found the response completely lacking in empathy or awareness of accessibility needs. Rather than trying to help, they insisted it was my “responsibility” to answer immediately. This company shows no respect for customers’ time, accessibility, or basic courtesy. Avoid. Avoid. Avoid.

Left three packages, under our house sign, on the drive, in the rain for a business that clearly isn't the house. Lazy, lazy, bone idle last driver. They can stay there until he comes and picks them up.

Another delivery company that employs delivery drivers that just can't be bothered knocking on the door to see if anyone's in! So instead of knocking on the door to see if anyone is in, you know like anyone with any common sense would do? They just dump it on the drive of a disabled 80 year old that can't pick up the parcels themselves. Had a member of her family not been there, the plants would've died and could've also been stolen!

Went to collect a parcel that I'd missed my delivery for. The gentleman on duty very thorough in locating my parcel that hadn't "yet" been logged back in the system as "non- delivery". He could have easily said to come back the next day, but instead went the "extra mile" to accommodate me. Brilliant customer service...certainly 5 star service!

We went to collect a few parcels Friday 5th July, staff were very fast and efficient. I have a small car and a man carried our parcels out, we attempted getting the items in the car and an older gentlemen who worked there helped us load the car up with the big parcels. me and my partner pulled over further down the road with our hazards on and the same gentleman pulled over to help us as we had lost an item inside the car. Very helpful staff, friendly and would highly recommend them.