Sweet heART - Accommodation & Art Gallery

Arrived at the end of a hard day's cycling on a very hot day, our group was a bit flustered as we had just found out that the backup vehicle which was supposed to be meeting us and take my companions to another accommodation had broken down. It was great to be greeted by Yoshi who offered the guys a coffee in the quaint courtyard while they made some calls. Thankfully she also had a spare room they could use at short notice. The rooms were comfy and the breakfast delicious. NOTE this is no longer a tearoom, just B&B accommodation.

It's all about the hosts and they could not have been nicer or more fun. Our room had it's own entry and was in a very old building with thick stone walls but was clean and comfortable. They can even arrange dinner at night for a great price and it is very good indeed. Can't wait to go back and Pateley bridge is lovely and a great base to go exploring from

The accommodation here is quirky, vintage and a style of Japanese influence. A small staircase takes you up to your rooms, above the tea rooms, where half way up is the owners living area. The 2 family rooms have their own bathroom though not ensuite but the bathroom is spacious, very clean and has everything you would need. In the rooms there are tea and coffee facilities, TVs and free wi-fi. Again everything is well presented. The beds are futon style and not spring mattresses so if you're not used to a firm bed you may struggle. Also if I had one criticism here it would be the need for more pillows. One isn't enough and I spent the next 2 days with a sore neck. Above all the owners here are very courteous, kind and bend over backwards to make your stay as relaxing and comfortable as possible. Their customer service is second to none Breakfast was excellent, at a time of our choosing and we were offered any extras we wanted. They remembered our names, which I thought was a nice touch and you really don't have to lift a finger as they are on hand to help. The shop sells a lovely selection of cakes and scones to go with your afternoon tea!

Attended with a group if touring cyclists Lovely reception by Yoshi. Her warm and friendly manner made the lads feel very welcome. The food was amazing and the accomodations quirky and seriously comfortable. Well with visiting.

Very poor service offered by the hosts. They were very rude. We had organised with them in advance about our booking and the terms and they had agreed to it via email, hence there is proof. We had booked accommodation to just change our clothes as we were attending a wedding locally . It was clarified with the hosts that 6 of us are coming to just change our clothes and none of us would be staying overnight . The plan was to check out in a few hours. We had asked the hosts that if this is not permissable I will cancel my booking and look elsewhere. They messaged me to say that they have no problem with this request On the day they changed their mind which meant that other members of my family were left without a hotel room. The male host Hung up the phone on me whilst I was speaking to him to find directions . They kept saying we were changing our minds, when we had only asked for two requests that they agreed on In advance. They were very unprofessional and wanted us to cancel our booking on the day when we arrived . This would be impossible to do with my 1.5 year old daughter. Only when we challenged them that their email stated they were happy with the request, they only let two people and the child . This left my elderly 80 year old grandmother having to make alternate arrangements last minute . We were left very upset and disappointed by the whole experience.