Lancasters Property Services Penistone

Team were so helpful and anything that hasn’t been perfect has been fixed and I’m going off only being a tenant two weeks with them in the busiest time of the year! Really lovely team! Being in my early 20s and having a dog that I adore and people that questioned me about being able to rent with him but with Lancaster’s I found a perfect home not just for me but my furbaby because of these lovely letting agents who made it possible for me and my dog to sit back and relax in our home! I cannot thank this team enough 💕 pic of a happy tenant below

Renting through Lancasters Penistone has been an extremely negative experience. The 1-star rating is an aggregate across the following categories: Answering Questions: Frequently non-responsive to questions such as 'X is broken. Can you confirm whether this is the landlord's responsibility to repair?' Customer Relations: They ask you to send emails which then go unanswered for weeks, in many cases months, often tell you 'Leave it with me' but then never follow up. Timeliness of Repairs: 3+ weeks to fix an electric shower that had no hot water (in February), 7 months to even attempt scheduling a gas repair; being told other repairs will be done but somehow never are, and Value for Money: see preceding comments. Unlike many other letting agents these days, Lancasters Penistone do not have an online maintenance/repairs portal. They insist on you putting everything in writing, but rarely do so themselves. This adds to the disorganised and inconsistent communications: they might call you via WhatsApp, or you might get a missed call from the office landline but no one leaves a voicemail. Then you'll get a text from anonymous who tells you Lancasters gave them your contact info and can they come to look at the repair you requested on the inventory when you moved in 7 months ago. I was hopeful things had improved under the new management, but it appears the initial good show was merely lip service. I could never have imagined how utterly demoralising trying to conduct business with this firm has been!

After being let down by another local estste agent, when advertising our rental property, we changed to Lancasters & Daniel went above & beyond finding us the right tenant, keeping us updated of booked viewings and providing info on all applicants. Highly recommend 👌

First class service. As a Tenant nothing was too much trouble and any issue was sorted straight away. Clear communication and wouldn't hesitate to use again.

From start to finish, Lancasters were fantastic. I bought and sold my property with them and couldn’t fault a thing. The valuation of the property was quick and easy, Adam provided everything and was very helpful and professional. Debbie was fantastic at getting everything over the line quickly and efficiently. I highly recommend Lancasters