Monkhill Sandwiches

Use regular at my workplace for myself and other colleagues. Have never disappointed always tasty fresh and delivered with excellent customer service 10/10

Ordered a salad box over phone to my work we order ever week and a friend got one last week it looked lovely so I decided to order one it came the was not a lot in it the lattice was brown two pieces of cucumber and two pieces of tomato and a small amount of cheese a piece of onion and three bits of ham you do get a bread cake but it was hard and had half a tub of butter on couldn't eat it not worth 4.50 at all and would never order again

The service from this place is mediocre, the delivery man is wonderful, very chatty and pleasant, but whoever runs the just eat page for Monkhill and replies to reviews is disgusting. They reply nastily, have a bad attitude and blacklist people for telling the truth about the less than average quality food. The food isn’t great, it’s given me a bad stomach on a number of occasions but complaining isn’t worth it as you’ll just be blacklisted for voicing your opinions.

Lovely place. Friendly staff and cosy atmosphere. Great sandwiches.

If I could leave minus stars, I would. Let me walk you through the breathtaking levels of incompetence, rudeness and sheer indifference we experienced with this place—because honestly, it deserves to be studied as a masterclass in how not to run a business. Picture this: we’ve just returned from hospital, where we’d spent the day sitting with a much-loved relative receiving end-of-life care. The family is shattered, emotionally and physically. We place an online order—nearly £50—hoping for the smallest of mercies: a hot sandwich and some peace. What we got instead was the customer service equivalent of a slap in the face. We call to check one minor point. We are informed, in the tone of someone being forced to explain basic maths to a brick, that “they don’t deliver to our area.” Odd, really, as the app happily accepted the order and took our money. When we pointed this out (very politely), the woman on the phone became instantly argumentative—as though we’d personally insulted her sandwich-making skills—and then announced that several of the items we’d ordered were “not in stock.” No clear explanation, no apology and absolutely no attempt to help. We asked which items. Could we substitute? After a lot muttering, she finally huffed: “I’ll do it in the app.” And put down the phone. The next thing we knew? The entire order was cancelled. No warning, no courtesy message. £50 now missing in action, floating in payment limbo. The cherry on top? This lovely exchange left my daughter in tears—on a day when our emotional reserves were already at rock bottom. So, I called back. Asked for the manager. Oh surprise—it was the same woman. And when asked for her name? “I don’t need to give you that.” An icon of professionalism, clearly. So here’s a message to the manager-who-dare-not-be-named: I sincerely hope your business is going so spectacularly well that you can afford to throw away £50 orders, upset grieving families, and generally treat your paying customers with utter contempt. Perhaps, along with bread and fillings, basic human decency was also “out of stock” today? We will not be ordering again. We will not be recommending. In fact, I’ll be enthusiastically warning others to steer well clear. If you’re looking for a sandwich served with a side of spite, this is your place. If, on the other hand, you prefer competence, honesty, and a shred of customer care—look elsewhere. One star (because zero isn’t allowed), and a lasting reminder that bad service is remembered long after the sandwich would’ve been eaten.