Alpha Dental Care Ivy Cottage

I have been a patient in this practice for over 40 years, all my children have been patients. They are now grown with kids of their own and still attend. I've seen numerous changes over the years. It has now lost that homely feeling that was always present, however, the dentists are very good. Yesterday I had an emergency appointment, basically a gum infection. The dentist i saw, I'm sorry I didn't get her name, young Asian woman. I was in immense pain and we struggled to get me numb. She was amazing, she did everything to get me numb. I had numerous injections, we eventually got there. She was lovely; she explained everything to me. She is a credit to the company. I hope any future visits are with her. She definitely deserves recognition, well done to her , she couldn't have done anymore for me, thank you.

I received a call in November to cancel my upcoming routine appointment, this was rebooked for February 2026, a bit of a shock to have to wait that long but I accepted it. On the 4th December, at 16.07 I rang the practice to enquire about buying teeth whitening product and mentioned that I had chipped a tooth, the receptionist said there was a free appointment for today, well you can imagine I was surprised and pleased so I booked it. I arrived early today only to be told that I was not on their list, no apologies, I was offered an appointment with the hygienist though! But would have to reschedule for a dentist appointment as well 🤷🏻‍♀️ A sorry for the mix up would have been appreciated, rather than been made to feel like it was my mistake.

The Reception lady was really kind caring and lovely when I phoned up in pain. She explained his their service worked. When I attended the appointment all the staff (receptionist dentist and nurse) were lovely. The dentist was really kind (I’m sorry I didn’t get names). Can’t thank them enough for their help and service and will definitely use them again and recommend them (in fact I already have) Thank you so much

Polite receptionist on checking-in. Ushered by a dental nurse to the surgery in question a short while later. Had a yearly Check-up with James Casserly as I have had for a few years now. Ran smoothly with advice offered along the way. Pleased with the service and no further treatment required. Will return next year, hopefully, for more of the same.

I have been a patient at Ivy Cottage Dental Care for 25 years. Today, I attended the dental practice and was told my appointment was actually the next day. The lady I spoke to asked me to wait while she asked Mr Ryder, the dentist, if he could see me there and then. Mr Ryder, a lovely young man, saw me when he had finished with his previous client. Mr Ryder has supported me through my teeth whitening journey and has been outstanding. All the staff and dentists are such lovely people. Thank you.