Planet X

Discover Planet X in Rotherham, a highly-rated destination for cyclists seeking quality bikes, components, and exceptional service.

Planet X is a well-established bicycle store located in Rotherham, South Yorkshire, renowned for its extensive range of bikes and cycling components. With a strong Google rating of 4.2 out of 5 stars from hundreds of reviews, it's a popular choice for cyclists across the region and beyond. Visitors can explore a wide selection of road, mountain, gravel, and urban bikes, as well as essential accessories and apparel, all designed for performance and durability.

Customers consistently praise Planet X for its excellent customer service and high-quality products. Reviews highlight swift communication, efficient build processes, and prompt delivery of purchases, ensuring a smooth and satisfying buying experience. The dedicated team is committed to helping customers find the perfect bike or component, offering reliable support and ensuring easy assembly for all purchases. Their commitment to quality is evident in the positive feedback on the durability and performance of their offerings.

Visiting Information

Planet X is open Monday to Friday from 9:00 AM to 4:00 PM. The store offers wheelchair accessible parking, ensuring ease of access for all visitors. For payment, debit cards and NFC mobile payments are accepted, providing convenient options for your purchase.

4.2

from 364 reviews

Google Reviews

Reviews from Google Maps.

Showing 5 of 364 reviews from Google Maps.Last updated 9 February 2026.

Anonymous

5/5

7 months ago

Best experience ever when buying a bike. Fast, good communication, quick process and amazing support from Richard. Thank you. I will recommend to anyone who wants to buy a bike.

Anonymous

5/5

2 years ago

Fantastic experience. Customer service was always prompt in answering questions. Quick build date, sent out and delivered within 2 weeks of purchase. Easy to assemble and exactly as described- wouldn’t look anywhere else in future.

Anonymous

5/5

2 years ago

Planet X have the best customer service and I am super happy with my purchase. I recently bought an OnOne Vandal, it arrived quickly and well packed. assembly was straight forward and the quality is out standing. Its been 10 years since I bought my Inbred and I have always come back for components and accessories. I have big adventures planned and Planet X provides me with the tools and confidence to go further. Thank you

Anonymous

5/5

3 years ago

I dont understand why people rated 1 Star. Maybe, a year ago the Service was Not as some people wished. Maybe Planet X invested in their customer Service capacities since then. I have no other explanation for the Bad ratings... Because in April 2022 i got the Best customer Service that i ever had with a Company. We had a Mail conversation of 30+ Mails because i ordered from Germany and the brexit/custom issue brought many question to me. The guys from Planet x made anything possible, even if it took a lot of time... My only Real "problem" Was, that the brakes needed a bleeding after the shipping. This can happen sometimes, since the shipping May harm the brake Performance. But Planet X was so Kind to even pay the bleeding Service bike Shop Bill. So... Totally happy. Just write a Mail to the customer Service if you have doubts. I will definitely make another order some day! And last but Not least: the bike runs like crazy! :)

Anonymous

5/5

2 weeks ago

Excellent customer service, dealt with a guy called Ben via Facebook messanger and he was super helpful and provided me the information I needed. Thank you!