MyWellbeing College

Excellent experience the last time I used the service. Just done a self referral and had to use the chat bot, okay at first, way too lengthy for a first contact, an option to shortcut, Eg asking if I'd used the service before would have saved me a lot of time. For that I am reducing my 5 stars to 4.

Moved house and was told by my therapist not to change my address at the doctors as we wouldn’t be able to continue our sessions, so I didn’t change my address. A few weeks later had a session with my therapist, she was aware how vulnerable I was at the time and then rang me back after my session to tell me she was discharging me even after knowing how unsafe I felt. She told me to change my doctors the same day so I did and 2 days later I’m still not registered as this process can sometimes take weeks, I have no access to any support. I urgently need help yet the person who was supposed to be helping me has just discharged me with no further support. Disgusting. These “therapists” should not be looking after vulnerable patients when their main focus is funding and money and not on their patients wellbeing.

After my 'first' session I was discharged for something I ALREADY told them during my initial 'assessment'...felt like both calls were a waste of my time. You open up to these people and tell them about the most vulnerable aspects of your life and the make it clear that they really DON'T CARE. I'm still waiting for them to give me an update about this but I wouldn't hold my breath. I would avoid them at all costs. If they can change my mind and actually provide a service I might change my review but right now I feel so much worse and wish I never asked them for help. I was coping better on my own.

I've been reading some of the reviews and I'd like to start off my saying I'm sorry some of you didn't get the help when you needed. One thing I learned is finding a therapist is like shopping..you have to shop around till you find one that's suited for you. It took me ages to find places that worked for me and because of my wellbeing college it helped me massively. Don't be discouraged if it didnt work with these..there is loads more out there. I know it's hard especially when your already fighting a battle in your own head...but you just got to keep fighting till you find the right one.

Used the service several times over the last 10 years and I've had nothing but positive experiences. A lot of it comes down to the therapist you get, and you should always ask for someone else if you don't click with the first person you're assigned. I've never had to wait more than 3 months for support (which I know can be a long time but funding is tight everywhere, not the services fault). Only reason I'm giving 4 instead of 5 stars is that I wish they offered more types of support instead of just group/CBT/counselling as I've been in and out of MH services for years and the same cycle of stuff doesn't always work for me anymore.