Tricolos

We visited here before a show, having been a couple of times over the past 5 years or so. In the past, we found it quite pleasant but on this occasion things were very different. To be clear, my wife had steak, which was cooked to perfection but the rest of our experience was very underwhelming, and that in my opinion was being kind. My wife, being on a diet, asked if she could exchange the chips accompanying steak on the menu, for vegetables. After going to discuss with chef, she was told this would not be a problem. He did not however mention the £3.50 charge to do so. I ordered a plain calzone and a cheese garlic bread. On arrival of my oeder, it had a spicy filling. I complained and it was taken away and exchanged. However on the return of my second pizza, parts of it were cold and so I left them. I did not want to recomplain as not only had my wife finished her meal, we were now in a rush to the theatre. The orders, including the replacement arrived exceptionally quickly, literally 5 minutes from 'order to plate' making me believe that they had been previously made and just warmed up. We got the impression that our order had not been mistakenly take, more the wrong pizza had been taken from the fridge. Further to this, we felt the staff were generally unprofessional and needed further training in customer service skills. The reasoning for this is: 1. They were continually laughing and joking behind the bar with each other to the point I had to practically shout to get someone's attention. 2. As soon as we had finished eating our meal, (we had been in the restaurant 40 minutes by now), we were asked if we wanted the bill, myself having two thirds of a glass of lager and my wife with a full untouched glass of wine still to drink. No - would you like the desert menu; would you like a coffee. Nothing of the sort. 3. A group of 5 ladies, who came in half way through our meal, had ordered, had it cooked, eaten it and asked if they had finished and wanted their bill within 20 minutes or so arrival. Now, I could sort of understand wanting to hurry guests on a little if the place were queuing out of the doors, but the only guests in were us, the 5 ladies and 2 people on another table. As for price, I felt it was over priced for what we had. £80+ for 2 main, 1 side and 3 drinks. We didn't consider the wine list, starting at just £29.50 for a bottle of house and £35+ for any other. Needless to say, we feel the food (excluding the steak), the service and the atmosphere of Tricolos is strongly in need of improvement because it fails to meet past expectations and leaves a lot to be desired.

Had a lovely meal here tonight. Food, bruschetta to start, fish and pizza for mains, too full for dessert, which was a shame. Next time perhaps. Staff were very attentive and helpful with a dairy allergy requirement. The decor is like a rural italian square plus rustic interior areas that are a bit like theatrical sets so really quite atmospheric. We have visited often in the past when we were in Scarborough and have always enjoyed our visits. Looking forward to next time.

Found this place by accident and really enjoyed the food. The happy our pricing made it very affordable. Nice atmosphere!

We have been going to this restaurant on New Years Eve for the past 5 years & always had a brilliant night. However, after tonight we will not be going again. The service was diabolical. To start with they could not find my booking but said they could accommodate a table of 3. We ordered drinks which came & were fine. Our starters arrived & they were OK. Then it went down hill. My main meal ( a pasta dish) then arrived about 10 mins before the other 2 meals on our table & I was not offered parmasan cheese or black pepper. When the other 2 meals arrived we ordered more drinks. My husbands pizza was not cooked properly. When we finished the meals we still had not received our drinks so we cancelled them. We had to request a desert menu but after ordering we were advised they had run out. So we asked for the bill. It was not itemised so I asked for a menu to check it. Good job I did as they had only added the next tables drinks to our bill. Nobody checked that everything was OK & the place was freezing. When I complained the tables on either side said they were having the same problems. I felt sorry for the staff as there certainly was not enough of them to provide a good service but I do think some of them could benefit from further training. Such a disappointment

A lot of effort was put into the atmosphere and decor, which was not reciprocated with the food. Some of the worst pizza I've ever had, not inedible but truly disappointing. That said, the service was good, and the non-pizza food was passable. It was also rather cold, so much so that most of our party kept our coats on.