Lawrence House Surgery (Haxby Group)

I was calling on behalf of my partners grandmother. Aiden was fantastic, very professional and gave great advice regarding a possible confused appointments between the GP and district nurse. A couple of more phone calls and it was all sorted thanks to Aiden. Made it a stress free experience.

Absolutely disgusting, whenever you need an appointment they make you wait upto 3-4 weeks. Constantly palming people off to the hospital A&E which is over crowded as it is. Receptionists are rude, arrogant, useless and completely unqualified to do their job. Doctors couldn’t care less, it’s an absolute disgrace.

Mr Black at Haxby a grand doctor. The COVID and nurse services brilliant. The rest is a disgrace and dangerous. I mean life threatening! Cancer does not get looked into as cannot get an appointment. Almost 6 months later and still no help. Twice I asked them to note on my file that the pharmacist had recommended an immediate visit as likely an ear infection that had to be caught many say within 3 days. Twice I got texts to say no appointment and go and see a pharmacist. Too late damage done! As a result of negligence I have severe hearing loss and live with throbbing ears, pain and weirdness. Finally, I met with a female doctor I explained horrendous ear pain, tinnitus a bit and physically wavering around and brain so disorientated I dropped things and I didn't know. (I have got more used to it now). One evening I had a sudden huge screeching jazz orchestra sound in both ears. I dropped a pen on a surface - no sound. Residents at work that day had Antibiotics for infections. Next day at work I could not hear if the fridge door was open - 3 weeks later I had to leave as could not hear residents. This was mentioned to Haxby when I finally got seen. They made a mistake and instead of me being given a routine waiting list date I got an urgent appointment. Zilch results!!!!!!! Instead I suggested a nasal spray and the doctor looked at me as if to say why didn't I think of that! Requested urgent hospital appointment. 3 months later and a lot of awful life changes the hospital Dr. said aging and nerve damage. Was not even allowed a hearing test. That would be in about 2 weeks he said. 5 months later it turned out to be! Immediate hearing loss is not years worth of gradual change! 3 Audiologists have shown me middle ear severe glue ear pictures. The hospital incompetent, dismissive and irritable thing on legs said I had not glue ear as only children get it. Well, he needs to go back to school and might be nice to learn some manners at the same time! 3rd (£300 when private) Audiologist today gave me lots of information and repeated pictures of severe glue ear that are not healing. I need a G.P. appointment. On-line Haxby says none available. Triage will make me wait 5 + weeks or how about recommend me back to the brilliant pharmacist at Cohen's! I am so scared I might get another cold or ear infection and lose the tiny bit I have left. Not even in today's NHS climate and systems does Haxby meet needs. My friend had lung cancer diagnosed rapidly from her G.P. and has chemo meds after major surgery etc and 7 months later an all clear report. Would she be even able to stand up much less be alive with Lawrence House?

I rang at the end of May to book an urgent appointment and was asked by the lady on the phone about my symptoms to send to the clinicians, I asked to be put down as urgent and I was told I'd be rang before the end of the day if not the day after. I didn't hear back so I rang a few days later and was told that I should hear from them that weekend. I never did. A week later I rang again and I was told my request had been changed from urgent to routine, the receptionist happily changed it back to urgent, a week later I still hadn't heard back so i rang again and the same thing had happened so i was advised to ring 111 to try and move me up the waiting list to see the clinician, because I wanted to be seen before the 18th and that was put on my notes. When that didn't work out I decided to wait it out and so I rang again almost 2 weeks ago to find out this whole time it had been changed back to routine again I said I'd like to be seen before the 18th because I have a different appointment that day, about a minute after ending the phone call I finally got my appointment, only for it to say it was on the 18th, I rang back saying it was on the system i cant do that day and i will have to cancel. After all this time of waiting just to be given an appointment I couldn't even attend felt very frustrated, I was already going round in circles ringing for the past month and a half. I've not even bothered trying to book another appointment because I don't want to be messed around again. Noone should have to wait nearly 2 months to be seen by someone.

I am really disappointed with their service, I am pregnant and I have requested an urgent medication for my severe nausea and vomiting on Friday. They reassured task has been sent to duty GP and i called twice in afternoon and requested to action on the task as soon as possible and prescribe the medication same day and I have been to pharmacy today and unfortunately my medicine has not prescribed yesterday. I have to wait now for the whole weekend and my condition is worse and i am worried how I would get back to work on Monday with this worse nausea, really disppointed with their serivce and negligence from the GP