Flames of Scarborough

I went in today to book and pay for my installation. What an amazing lovely lady inside. Not only did we speak about the items I wanted plus any upgrades but we ended up chatting about life itself, the most pleasant experience I’ve had in a long time with 10 / 10 customer service skills. The company should be superbly proud to have Libby working the front desk and phones etc she’s a credit to the team. All booked in for the 13th January with every detail explained to me and my options. Couldn’t be happier truly and if you’re reading this Libby thanks again. Hard to not get judged when you’re 6 foot and covered in tattoos but this lady spoke with me like I’d known her years. Superb all round

Awful service from this company needed a twin wall of blue chimney fitting was told on I would need to pay £3500.00 for this before they would come out and quote for the rest of the work, The lady I spoke to clearly did not want to take on the job but did not have the decency to tell me there and then they tried to put me off with extortionate prices. Just had our stove fitted by another local company who charged us £2800.00, for the twin wall and plus remedial works mental and plastering.

It is one of the best places in Scarborough to grab a takeaway when you want something tasty, reliably good, and friendly. Their pizza is always fresh—handmade base, generous toppings—and you can tell they're putting effort into keeping the flavours bold and honest. The kebabs and burgers are also top quality: well-seasoned meat, good portion sizes, and everything piping hot. The staff are always welcoming. Even when it's busy, they stay cheerful and seem to genuinely care about getting your order right. It’s rare to have long waits; most times, the food is ready when they say it will be, which makes a big difference when you’re hungry! Prices are reasonable too—great value for what you get. The location is also handy, and whether you pick up or order in, it feels like Flames takes pride in making the experience good. Overall, Flames feels like a local classic: familiar, comforting, and consistently satisfying. I still make sure to stop by whenever I’m in the area.

Had a new gas fire fitted today by Flames of Scarborough and I am absolutely over the moon with it. The guys in the shop and the fitters were very helpful giving lots of advice and they were very flexible with regards to my installation date to fit it around my commitments. My property was very much respected and they were very clean and tidy. I would highly recommend using this local company, they offer first class customer service and their staff go the extra mile to ensure the best customer experience. Thank you Flames.

Bought a gas wood burner stove from flames in scarborough , the team lined the chimney and fitted the fire for us , tidy and polite . Would recommend to anyone buying a new fire . The saleroom is great so much choice and the staff so helpful .