Assistant Product Manager – Hardware

<p><strong>Assistant Product Manager – Hardware</strong></p> <ul> <li><strong>Location:</strong> Sheffield (national travel required)</li><li><strong>Hybrid:</strong> 3 Days in the office</li><li><strong>Contract:</strong> Permanent</li><li><strong>Department:</strong> Product</li></ul> <p><strong>About Vivedia</strong></p> <p>At Vivedia, our hardware is the foundation of the customer experiences we deliver. Our AV products operate in real-world, high-reliability environments where there is no margin for failure. Hardware must work consistently, integrate seamlessly with software and connectivity, and be practical to deploy, support, and scale.</p> <p>We’re now looking for an <strong>Assistant Product Manager – Hardware</strong> to support the development and evolution of our AV hardware portfolio. This is a hands-on, delivery-focused role, ideal for someone early in their product career who enjoys working closely with technical teams and customers.</p> <p><strong>The Role</strong></p> <p>As Assistant Product Manager – Hardware, you will support the Hardware Product Manager in delivering and improving Vivedia’s AV hardware products.</p> <p>You’ll help translate customer and operational needs into clear, actionable work, coordinate delivery across multiple teams, and ensure hardware changes are well documented, communicated, and adopted.</p> <p>This role plays a key part in both business-as-usual improvements and larger initiatives, helping to keep delivery moving in a complex, real-world hardware environment.</p> <p><strong>What You’ll Be Doing</strong></p> <p><br /></p> <ul> <li>Build a strong understanding of customers, users, and operational teams, and what “good” looks like across hardware, software, and connectivity</li><li>Support delivery of the AV hardware product roadmap, contributing to prioritised backlogs and clear specifications</li><li>Translate customer feedback and operational needs into practical product requirements</li><li>Work closely with Product, Engineering, Desktop Development, Test, Technology, Technical Support, Delivery, and Customer teams to coordinate delivery</li><li>Support rollout of hardware changes through Customer Success and Marketing, ensuring readiness, communication, and effective handover</li><li>Assist with change management activities, considering training, adoption, and documentation from the outset</li><li>Create and maintain accurate product and technical documentation under the guidance of the Hardware Product Manager</li><li>Remain hands-on and practical, contributing directly where needed to keep delivery moving</li></ul> <p>You don’t need to have done everything before — we’re looking for strong foundations, curiosity, and a practical mindset.</p> <p><strong>Essential:</strong></p> <ul> <li>Experience supporting product development initiatives from concept through to delivery</li><li>Strong communication and stakeholder coordination skills</li><li>An interest in AV hardware and physical products deployed in live customer environments</li><li>An understanding of how hardware, software, and connectivity interact</li><li>A delivery-focused, pragmatic approach to problem-solving</li><li>Full UK driving licence, with willingness to travel nationally and stay overnight when required</li></ul> <p><strong>Desirable:</strong></p> <ul> <li>Product, technical, or engineering-related qualification (or equivalent practical experience)</li><li>Experience using customer feedback or market insight to inform product decisions</li><li>Interest in the bereavement sector and willingness to build deep industry knowledge through immersive customer experiences</li></ul> <p><strong>Why Join Us?</strong></p> <ul> <li>Work on meaningful products used in critical, real-world environments</li><li>Gain hands-on experience across hardware, software, and operations</li><li>Learn from experienced Product and Technical professionals</li><li>Play a visible role in improving and evolving a growing hardware portfolio</li><li>Be part of a small, collaborative, fast-moving team where your contribution matters</li></ul> <p><strong>Ready to make an impact?</strong></p> <p>Apply now and help us turn <strong>AV Products into something extraordinary</strong>.</p> <p><strong>What we offer</strong></p> <ul> <li>Competitive salary</li><li>Career growth opportunities</li><li>Learning &amp; development</li><li>Parental leave</li><li>Tech &amp; equipment provided</li><li>Free tea, coffee &amp; fruit</li><li>Company events &amp; team building</li></ul> <p><strong><em>Our Values at Vivedia</em></strong></p> <p><strong>Customer First</strong> – Families and customers are at the heart of everything we do</p> <p><strong>Dependable</strong> – We respond fast, get it right first time, and do what we say</p> <p><strong>Friendly</strong> – Professional, human, and collaborative</p> <p><strong>Simple</strong> – Clear communication, plain English, no fluff</p> <p><strong>Smart</strong> – Experts in our field who innovate and share best practice</p> <p><strong>Commercial</strong> – Honest, value-driven partnerships that put service before profit</p>