H Harrold & Sons Ltd

just a note to say a big thankyou to Leon! what a fantastic young man! had a look at my zafira key, which had stopped working, and I expected would need new housing or buttons at the least! came armed to pay around £50-£100 for service, Leon had a look, cleaned, and even popped it over to the coffee shop across where we were waiting FREE!!! there are still good honest people in the world! Leon is a testament to this! every blessing on you! sham

I just gotta a copy of my key , super nice friendly quick service! 💯 Recommended

Absolutely amazing and efficient service! I called up needing a lock but had no idea what type I required. They gave me a number to send photos to, and within 10 minutes I received a clear price. Less than an hour later, I was on my way home with two brand new locks fitted. I’d been quoted ridiculous prices elsewhere, but these guys offered genuine service and quality products at a fair price. A big thank you to Leon for the excellent customer service, and also to the lovely lady on the phone for her help. Highly recommended!

I wanted a set of duplicate keys that Were so specialised I couldn't get them anywhere else. I expected mine to have to be sent away but they had a machine that could make them on the spot. I only had to wait 15mins for these Avacet keys.

I recently found myself in need of a rather unusual key cutting, and after visiting several shops around Sheffield, I was continuously told the same thing: “Sorry, we’ve never seen that type of key before—we can’t help.” Just as I was starting to lose hope, I was directed to H Harrold & Sons Ltd on Shalesmoor, a name I wasn’t familiar with at the time. Having never visited them before, I wasn’t sure what to expect. A part of me assumed I’d simply be turned away again, sent on a wild goose chase to yet another shop. From the moment I stepped through their doors, however, my expectations were completely transformed. The shop was bustling with a steady flow of customers, yet the atmosphere remained warm, welcoming, and remarkably personal. Despite being busy, every customer was greeted at the counter with genuine friendliness—a rare touch in today’s world of rushed and impersonal service. The business instantly struck me as the kind of traditional, family-run establishment where customer care is at the heart of everything they do. The gentleman who served me was polite, attentive, and genuinely interested in helping solve my problem. Even though he had not encountered this particular key type before, he didn’t dismiss me. Instead, he carefully examined it, explained the situation, and went the extra mile by taking a photo of the key, noting down my details, and promising to investigate further. I left the shop impressed by their willingness to help, though admittedly I didn’t expect much to come of it. To my complete surprise, the very next morning—just after 9am—I received a personal phone call from Mr. Harrold himself. Not only had he researched the unusual key, but he had also taken the time to contact the lock manufacturer directly. He explained everything clearly, including why it couldn’t be cut in-store, and then went above and beyond by offering to order the exact replacement, ready-cut from the manufacturer. I was genuinely taken aback—not only had he followed up promptly, but he had done so with such thoroughness and professionalism that it far exceeded anything I had expected. This experience perfectly illustrates what sets H Harrold & Sons Ltd apart. Their dedication, personal service, and willingness to go that extra mile is something you rarely see in modern retail. At a time when so much shopping is impersonal and online, businesses like Harrold’s stand as a shining example of why traditional, family-run companies are so important and so deserving of our support. They don’t just provide a service—they build trust, loyalty, and relationships with their customers. I can confidently say that Harrold’s has gained a new loyal customer in me. I will not hesitate to recommend them to friends, family, and anyone else in need of reliable locksmith or key cutting services. If you value excellent craftsmanship, genuine care, and good old-fashioned customer service, this is exactly the kind of business you should support. Thank you to everyone at H Harrold & Sons Ltd for your outstanding service—you truly set the standard.