Royal Mail Sheffield City Delivery Office

You guys have had a parcel of mine for 1 week now and I paid the postage for a 48hr service. Yet 7 days or 168 hours later and counting my parcel is still with this Royal Mail office. Why? Why have you not sent that parcel onwards for? What kinda 48hr service is that? Even with my maths I know the 48hr service I paid isn’t correct, can someone explain why I’ve waited this long for?

Something appears to be not working at Sheffield Sorting Office, with sorting post for Lincoln. Here in Lincolnshire, when we post our parcels, they don't go to the Lincoln office, they go to Sheffield. Now, this shouldn't be a problem, but when you're paying for a Tracked 24 service, and all other locations around the UK don't seem to have an issue in delivering in 24 hours, when it comes to my local customers in Lincolnshire, despite paying for a 24 hour service, they sit in Sheffield for 24 hours before returning to Lincoln, taking 2 days to arrive. Aside from the fact that it makes no sense in why all Lincs parcels have to go to Sheffield, if Sheffield can't handle local mail in a timely manner, perhaps this needs to be looked in to? It's been happening for months, and isn't good enough, especially when people are paying for a 24 hour service.

I sat at home for two whole days waiting to receive my package, but both of us came to lie and no one was home. Even when I went to the post office to pick up my package in person, the staff there were very disrespectful and rude. We all work for money. When you get paid but don't work, it shows the irresponsibility of your superiors who are not addressing this ridiculous situation.

They’ve had a parcel since Saturday that was supposed to be delivered Tuesday or Wednesday and it’s still stuck in Sheffield and I’m only in Manchester. Thought Royal Mail sorting office in Oldham was bad but this place is worse!! And that’s saying something

Sent important documents with tracked 24 exactly a week ago now and they are still showing on the tracking as in transit. Scanned as “received” 3 times at sheffield mailing centre on different days. Says a lot when their customer service wait times are 40+ minutes… Update: still showing as undelivered. I requested a refund in May and it’s now September and i’ve been sent around in circles and told it’s taken so long for them to respond due to a system change. September and they’ve told me they’re keeping my money and to contact someone else in a different part of Royal Mail (Who i’ve already spoken to)