Dune

I came in the store on the 3rd of November, purchased some brown trainers. Great shoes and boots, but what really stood out for me was the excellent customer service and friendliness of the young woman who helped me initially, and the more senior colleague who helped me later. Will not hesitate to browse or buy in the future.

I bought some shoes for my wedding, but they weren't comfortable so I didn't wear them. I brought them back 4 days later than the 28 days return period (my fault of course). The shoes were still on display. Most stores would have let me return them, or at least exchange them, but not here. Disappointing but I'd have accepted it. The reason for the three stars, is because the assistant had the largest smirk I've ever seen when she told me this. I knew what she was going to say before she'd even spoken because of the giant smirk. A simple, 'really sorry we aren't allowed to return them' would have been reasonable. Not a weird sadist gloat.

Really good service and advice the assistant couldn't do enough to help. I would highly recommend

Just used Dune Meadowhall the staff so helpful and friendly 5star service. Thank You

Excellent service. Very impressed. Beyond expectations.