Virgin Money
Visit Virgin Money in Shipley for essential banking services and helpful staff to assist with your financial needs.
About
Virgin Money in Shipley provides a convenient branch location for all your banking needs, situated on Westgate. This branch serves as a local hub for both residents and visitors seeking essential financial services in the heart of Shipley.
Customers visiting Virgin Money can access a range of personal and business banking facilities. Reviews highlight the helpfulness and friendliness of the staff, particularly for those needing assistance with mobile app setup or preferring face-to-face appointments for more complex financial matters. The branch is noted for being well-used, indicating its importance to the local community.
Visiting Information
The Shipley branch of Virgin Money is open Monday, Tuesday, Thursday, and Friday from 9:30 AM to 4:00 PM, and on Wednesday from 10:00 AM to 4:00 PM. Please note the branch is closed on weekends. For accessibility, a wheelchair accessible entrance is available for all visitors.
from 21 reviews
Google Reviews
Reviews from Google Maps.
Showing 5 of 21 reviews from Google Maps.Last updated 5 February 2026.
Went in with my bereaved Fathers details from probate. Weeks ago and still haven't heard anything.
Went into the branch to set my app up as I had a new phone and the woman who served me set the app up for me and was very friendly and helpful. Thank you.
I needed a face to face appointment to sort out some business affairs. This is the nearest branch to where I live but not local to me. I didn't make an appointment beforehand but turned up hoping that I could be seen. It was refreshing to see the bank so well-used. I had a short wait before I was attended to. The service was warm, professional and empathetic. Whilst i was sitting a number of people came in and out to make transactions. Someone was out on the floor interacting and helping customers, where needed. There were lots of friendly exchanges and I could see that for some of the customers, this was part of a positive 'local high street experience'. It was a really positive experience for me. (20/03/24)
Hi I called into the branch on Monday this week for advice the to have help with a difficult and quite serious matter and was in the store for at least 2 hours and during this time I was dealt with very promptly and professionally by a really nice and understanding member of staff named Catherine. She understood the situation and explored every scenario regarding this for the right outcome and explained to me everything in hand. I cannot Thankyou enough and would like to express my gratitude to you for dealing with such a complex situation at the time Catherine. Many thanks and kind Regards Mr C J Smith
Well first can I say how very helpful Naheela was at helping us sort out things today very friendly and empathetic toward us But Im so shocked to hear that you have to bring your own laptop into the bank if you need help to sort anything out What if you have a learning Disability, Or you cant use a computer? There is there no help.?Are you not discriminating ?? We have been at Yorkshire Bank for over 50 years And always found that they go out of there way to help . Virgin Money need to address your customers service Because What I saw and heard there is no help for customers who really need it
Location
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1 location
📍 1 Westgate, Shipley BD18 3DS, UK
Details
Rating(Google)
Address
1 Westgate, Shipley BD18 3DS, UK
Opening Hours
Source: Google