Salts Village Bakery Ltd

Pricing issues at this bakery as they are charging an additional VAT of 20% on top of prices listed on the product. Law: Yes, it is illegal to display prices without VAT when selling to the general public (consumers) in the UK; prices must be shown inclusive of VAT as the final, visible cost, with VAT-exclusive pricing only allowed as secondary info for business customers. Advertising VAT-exclusive prices to consumers is misleading and against consumer protection laws, with penalties for non-compliance. For Consumers (B2C) Mandatory Inclusion: All advertised prices must include VAT by law. No Surprises: The price a consumer sees must be the final price they pay; you can't add VAT at the checkout. Misleading: Showing prices without VAT to the public is considered misleading advertising. For Businesses (B2B) Optional Exclusion: If you primarily trade with VAT-registered businesses, you can show VAT-exclusive prices, but the VAT-inclusive price must remain prominent or the default view (like on websites). Key Takeaway Transparency: The rule ensures transparency, so the visible price is always the total cost for consumers. Penalties: Failing to comply can lead to penalties and damage your business's reputation. Based on the above information the bakery is breaking the law for every transaction and charging 20% more on the bill for every customer. This is clearly not acceptable. I was in the shop today with my family and when I asked why they are charging more plus showed the rules , all they were interested was to ignore me and carry on with their business. I will be taking this issue with the trading standards as I have the evidence plus the receipt. Please if you are visiting this place ensure you pay the right amount and challenge them to deduct 20% from your bill. But overall if you pay the right price then you are satisfied customer as my son enjoyed the pastry- yum 🤤 Thanks

Love this place. The staff are really friendly and the food is great. Dog friendly and it has a small seating area to eat in on cold days...

This was a solid bakery to grab lunch, with the options presented clearly at the counter! Staff were approachable and very welcoming when I put in a donation, service was fast too. I enjoyed the unique chicken curry pasty and a couple of hash browns served on a red plate, seating is comfortable and table kept smooth!

Called in for a coffee and a Hot Sandwich. £1.50 extra for tomatoes on a large bacon sandwich which wasn't no where near a flat cake. Coffee ok, but only luke warm. Was told by the lovely member of staff it would cost extra to eat in, (ok i can understand that) BUT £4.90 EXTRA FOR 2 OF US IS SHOCKING. They need to put eat in prices at side of other prices. The Sandwiches were really nice, but hiding how much they charge for eating in. Wont be going back. 🤬🤬

I was shocked and appalled at the eat in vs take away prices. And no mention of the grossly inflated prices by the till staff. Granted, I should have paid more attention, but it’s clear underhanded ethics. Also granted, its not a terrible place to get takeaway if you don’t sit down, but it was probably the worst value meal I’ve ever had anywhere in the world. The tea and hot chocolate was terrible too. Conned and ripped off