Alexander's Jewellers

Excellent service & a warm welcome every visit. Have used Alexander’s since 2018, purchased engagement ring & wedding band(s)- as I lost one and the team managed to get me a replacement as a surprise with my husband. Just had my rings cleaned and polished today and they look brand new again! Thank you to all the team 💍✨

I recently purchased a stunning ring from Alexander's Jewellery. From the moment I entered the store, staff were truly welcoming, professional and I was confident with their expertise. I decided to have my wedding and engagement rings cleaned and wow what a difference!! They look brand new. Just to say thank you so much for such a fabulous service and I will be returning when I am due another treat!! Julie

Visited here yesterday and bought two beautiful pieces of peridot jewellery, my late Dads birthstone. I was looked after by a very helpful young man, he listened to what I wanted and showed me different pieces. I will definitely return and highly recommend this jewellers.

I purchased an exquisite engagement ring for my partner, and I finally gave it to her yesterday (she said yes!). I want to say thank you for your wonderful service and helping me find the perfect ring for her after a long search. She was overjoyed. Thank you again!

What an absolute farce, saw a ring I liked but unfortunately it was too small, I was advised that it would be taken out of the window and put to “one side” until they could find out if a larger one could be ordered, my name, number and details about the ring size was taken and written in a book, I was advised someone would ring me in 2 weeks, no one ever did, several phone calls and visits to the shop were made over a 4 month period by myself and every excuse was offered, they had to wait for a silver order, they were unable to order one ring, call back in 2 weeks, call back nearer Christmas, we will ring you when it come in, etc etc. I telephoned the shop this week to be told to call back the day after as his wife wasn’t in that day, I called in that same day and his wife was in the shop, she was dealing with someone so I waited, whist waiting someone else came into the shop, she finished with the previous customer, ignored me and started dealing with the other customer! When I asked her if she still had the ring, she stated she didn’t know which safe it would be in, and didn’t know which book my number was written in and that they don’t save rings and it’s probably been sold! What an absolute farce, she did phone me back the day after to totally contradict everything she had previously said, I will not be returning, rude, farcical and unprofessional. In response to your review reply, like you said you were with a customer when I came in the shop and like I said I waited until you had finished with that customer, you then ignored me and started dealing with the customer that came in after me. You and your staff have all said the ring would be kept out of the window until you found out if another could be ordered, i did ask at that point if I could buy that one and the reply was you needed to keep it to ensure the right was was ordered, at no point was any budget discussed my daughter liked the unusual silver ring which was actually only £30, like I have said in my previous review, you have yet again contradicted yourself. instead of “fobbing” people off, just tell people the truth as a different story was given by different members of your staff, and as previously stated by myself, a complete and utter farce.