Poppy's Florist

Amazing service! I forgot my mums birthday and needed to arrange for flowers to be delivered URGENTLY! From order to delivery, it took no more than 3 hours. AND, the flowers are beautiful! Will certainly be coming back here for future purchases.

I had a deeply upsetting experience with this florist when ordering a funeral wreath. Not only was the product itself disappointing, but the customer service was shocking. After posting an honest review on Facebook about my experience, the owner personally rang me and asked me to take the review down. They stated they would not deal with my complaint or resolve the issue unless I removed my post. What they decided to do instead of dealing with me in the professional way you would expect from a reputable company, they deleted my Facebook review and my complaint to hide it from others. I found this to be completely unprofessional and unacceptable, especially during such a sensitive and emotional time. No customer should be pressured into silence in exchange for basic service resolution. I would strongly advise others to think carefully before ordering here. Pictures below clearly show they made 2 attempts and it was obvious on the second attempt they they were unable to provide me with what I wanted, the third picture was done by another person who helped me with it to get it fixed properly, baring in mind at the time this was a Saturday at 3pm before the early May bank holiday, the funeral was Tuesday so I was left desperately trying fix it when really I should of been grieving for the loss of a loved one. It seems by their other reviews I’m not the only person to receive a rubbish response and service stay well clear.

My husband had an arrangement delivered to me Friday 28th March for our wedding anniversary and I am very disappointed with what I got, there is not much life in the flowers and will not last a week when normally they do last at least 3 weeks. Poppys florists have always been excellent as these have been used numerous times. Money is tight at the moment and these were a waster of good money and a £15 bunch from Tesco would have been much better.

I have been ordering flowers for Mother’s Day from Poppy’s for the last few years and just want to say they have been outstanding, the choice, price and delivery is amazing, so happy with these, thank you very much ❤️

I tried to order a bouquet with some extras, but the customer service was appalling. The person I spoke to had zero patience or basic courtesy. I was simply trying to discuss my options — not that hard — but was met with attitude instead. I’m the customer spending my money, not asking for a favour. If you can’t handle speaking to customers, maybe you shouldn’t be in business. Absolutely terrible experience. Do not recommend she is rude and arrogant. First time was going to use glad she just cut me off the horrible woman