Skeldale Veterinary Hospital - Medivet Thirsk

My dogs were due a Rabies and booster jab...they got a check over too and bet noticed my oldest did wasn't responding as she should in one eye...a thorough check was done and they got me sorted with an eye specialist straight away...I was happy with the outcome and diagnosis...very good vet practice ....and two happy dogs..

Excellent service from my phone call to seeing a veterinarian! Very helpful indeed, they know their stuff . Clean environment.

We were very disappointed with our recent experience at this clinic, especially given its strong reputation and recommendations. We attended as this is the emergency provider for our usual vet, after our cat developed sudden changes in her condition. The initial customer care over the phone and through a partial part of our time in the clinic was excellent — the individual in the care team was professional, polite, and reassuring. However, our consultation with the attending veterinarian was unprofessional and uncomfortable. Her tone was rushed and patronising, and explanations regarding our cat’s condition were minimal and unclear. From midway through the appointment, she turned to her computer and did not face us again, even when discussing significant additional charges to the estimate. These costs were presented without detailed explanation, and our request for a breakdown was avoided. Instead, we were repeatedly asked for a signature and then directed to another staff member. As concerned owners, we found the lack of transparency, eye contact, and compassion particularly upsetting. Ultimately, we chose to monitor our cat at home and seek follow-up care with our regular vet, who provided clear and thorough guidance. While we acknowledge that this clinic provides valuable services to many pet owners and that others have had positive experiences, our own visit left us feeling disregarded, dissatisfied and honestly really upset.

I went last night in an emergency so no appointment and was seen within a couple of minutes of arriving, they took great care of my ferret Kitt who went in choking and been sick, thankfully all turned ok well and he came home 3 hours later, thank you

Very friendly and professional Vets. I would highly recommend and so would my dog Oscar if he could speak.