Densham Surgery

The team at Densham surgery are just amazing. I spoke to a receptionist today who was just super helpful. Elaine the Nurse Practitioner is just lovely- really knowledgeable, caring & is really great with kids too. Dr Oliver our GP is genuinely interested in helping her patients, and always returns calls and responds to enquiries promptly. It’s clear (from the phone lines) that the Practice is mega busy but when you do get through it’s clear that the whole team genuinely care about the advice and treatment their patients receive.

This is by far the worst practice I have ever been to. The reception staff are not only rude (which I could put up with) but they are also inept. This ineptitude was the cause of me not being able to receive my much needed medications on time on many occasions, as well as other issues regarding appointments. I was in disbelief at how they spoke to myself and others, as if we were stupid, when every single time it was simply because they hadn't done their job properly. One member of reception staff even told my husband he didn't need to worry about having a cough and feeling faint for over a month!? I never write reviews but have been so shocked at the lack of organisation and the way I have been spoken to here. DO NOT REGISTER AT DENSHAM SURGERY!

Was told i would be getting the blood clot vaccine as I was unable to attend surgery at the time demanded as pfitzer vaccine was only available at that 1 time being disabled often bedbound I cannot just get up & go, then said shes putting me down as declined. the same lady receptionist/manager/secretary? also tried altering my meds then had Dr send warning letter to me not just bad but DANGEROUS

I am trying for last 2 months for appointment. I been told to phone 8 in the morning. Line always busy. I been with this practice for 24 years but it's about the time to leave. Worst medical practice for communicating.

Doctor told me had took up enough time already even though my heart rate was 150bpm also was asked by the nurse if I was on drugs and the receptionist would not ask doctor a important question and I have have lympnodes in my neck and was ignored also have not given me medication needed to keep heart rate down aswell as the medicat graves disease sent me to north tees hosptal as i was told by doctor i was going to be admitted and sat in there 11 hours and hospital didn't have the medication I needed so was sent home absolutely disgusted with my care so much for the hypcratic oath to care for all patients