2ndhandhifi.co.uk

Excellent Customer Service from 2ndhandhifi – Special Thanks to Simon I recently placed an order with 2ndhandhifi and, although there were initial issues with the delivery—specifically, the item being shipped to the wrong address—I was extremely impressed by the way the situation was handled. Simon, in particular, went above and beyond to make things right. From the moment the issue was flagged, he took full ownership, kept me updated at every stage, and made every effort to ensure the problem was resolved quickly and efficiently. His professionalism, prompt communication, and commitment to customer satisfaction truly stood out. What could have been a frustrating experience was turned into a positive one thanks to Simon’s dedication and follow-up. It’s rare to find this level of after-sales support, and it reflects very well on the ethos of 2ndhandhifi. Highly recommended—not just for quality gear, but for outstanding customer care.

Simon and the staff at 2ndhandhifi are just the best! I bought my Esoteric SACD player from them recently. Shipping was faultless and thanks to them, I’m having the greatest pleasure ‘rediscovering’ my SACD collection. HIGHLY RECOMMENDED Audio Consultants!

Really nice people to do deal with. Great range of new and used hi-fi via their eBay site. Fair trade in values (as long as you are realistic in your expectations!). I will definitely look to do business with them again.

A terrific online shop for preloved hifi. If I need anything my brother who lives in the area will pay and pick it up. The Arcam Rhead headphone amplifier I purchased is a corker.

This organisation really knows what it is talking about and my recent purchase of a substantial piece of equipment proves this. The packaging was exemplary and the item arrived two days after the order. Everything was in place and with the original instructions very easy to assemble,