Wakefield & Abbey Cars

A week ago I lost my phone in a taxi while returning from a party, but when I called the driver the next day, he answered and said he found it and would leave it in the office, and that's what happened. Thank you very much for your service. You're a good person. Thank you for sure. Now I know that I'm going with this company. I'm not worried about anything because they're honest.

I can’t speak highly enough of this taxi company. I called them at 3.30am because I urgently needed someone to pick my elderly father up from Pinderfields Hospital. They were there within 5 minutes and the driver, Hamza went into the hospital to find dad. When he was dropped off, dad had trouble getting into his house and the driver asked if he was okay, dad said yes, but the driver even turned round and came back to check on dad because he was worried about him. The driver also asked the taxi office to ring me to make sure dad was safely in his house Absolutely exemplary service, second to none. I wanted to say a huge thank you to Hamza and the taxi office for so kindly helping us out in a very stressful situation. Nothing was too much trouble. I highly recommend this company, definitely 5 star service ⭐️⭐️⭐️⭐️⭐️

THEY TRY TO OVERCHARGE YOU IF THEY THINK YOU ARE DRUNK, AND IT'S HAPPENED REPEATEDLY. Edited to reply: How many people phoned up to complain in that 1 night about being overcharged by drivers that you can't find which booking this 1 was? Are you telling me you aren't logging all your fares to know seeing as I rang just as he was dropped off as the staff were clearly made aware of? How many complaints do you get regarding drivers overcharging that staff know not to bother telling you any more? Your staff know the details, the driver overcharged, the time of the call and which fare it was but chose not to tell you and you've chosen not to ask them but instead want me to tell you and your staff again, why? What a very strange apology and acknowledgement of how your staff have treated myself and my son. Maybe you should start by investigating why your staff haven't passed on a serious complaint about a driver. I did 100% provide details of the booking when I phoned the taxi rank and was abused by your staff, I see no way of contacting you other than phoning the rank and being abused yet again. When I phoned the office to tell them about the drivers doing this, they tried to make out I was confusing them with Ace Taxis because there are so many Wakefield taxi ranks around at the top of Wakefield Westgate, down the side street. When they asked me if it was the Wakefield cars near the pie shop and I said yes, they told me I was wrong and that's Ace Taxis. Obviously, I guess they should have asked if it was a Wakefield taxi rank near Harry's chip shop or the taxi rank near a closer landmark to something other than the pie shop. The fact I was phoning on behalf of my disabled son and hadn't been out myself, yet the taxi rank was treating me like I was drunk and trying to trip me up instead of accepting the driver was taking advantage of someone they believed to be drunk when he wasn't, was disgusting. I definitely won't be using this place again, and I'll be reporting them Monday as they clearly do this to a lot of people, given how I was spoken to and had these excuses made and blame shifted onto the victim instead of the issues addressed and the driver even mentioned. The fact they know they picked my son up from his address and dropped him back off at his address yet want to try to argue with me about whether I'm confused about which taxi rank was used, is pathetic. When I phoned the office to tell them about the drivers doing this, they tried to make out I was confusing them with Ace Taxis because there are so many Wakefield taxi ranks around at the top of Wakefield Westgate, down the side street. When they asked me if it was the Wakefield cars near the pie shop and I said yes, they told me I was wrong and that's Ace Taxis. Obviously, I guess they should have asked if it was a Wakefield taxi rank near Harry's chip shop or the taxi rank near a closer landmark to something other than the pie shop. The fact I was phoning on behalf of my disabled son and hadn't been out myself, yet the taxi rank was treating me like I was drunk and trying to trip me up instead of accepting the driver was taking advantage of someone they believed to be drunk when he wasn't, was disgusting. I definitely won't be using this place again, and I'll be reporting them Monday as they clearly do this to a lot of people, given how I was spoken to and had these excuses made and blame shifted onto the victim instead of the issues addressed and the driver even mentioned. The fact they know they picked my son up from his address and dropped him back off at his address yet want to try to argue with me about whether I'm confused about which taxi rank was used, is pathetic. Maybe it's your employees who are under the influence of something if they don't know where the taxi rank is, how many of your taxi ranks are at the top of town, how much a taxi should cost and which Wakefield Taxis rank is near the pie shop, because the way he went on about food shops, he clearly had the munchies!

Our company has been using Wakefield & Abbey Cars for several months, and the service has been excellent. The drivers are polite, professional, and always drive safely. Most especially, Ghul he is such a nice man, very kind and reliable. We are very pleased with their service and would highly recommend them.

Absolutely brilliant from the booking (Cheryl) to the double checking of our needs (Cheryl and Habib), which included a wheelchair user to the pick up and return on a very, very foggy night - thank you Habib! Angela and grateful family