Alverthorpe Surgery

Attended appointment for twelve monthly review with Diane on the 23rd of December, I mentioned that my right ear had gone on strike ' ok, she had a look and both ears were clear, I'll refer you for an hearing test "it'll probably be Specsavers". Appointment came through form Specsavers for the 3rd of January "brilliant that was quick". After the test the audiologist Hannah explained everything and yes my right ear wasn't good also my left ear wasn't as good as it should be. So hearing test and hearing aids fitted in 45 minutes. Absolutely brilliant service from doctors and Specsavers . A special thank you to Diane for sorting me out so quickly.

I put a positive review for this surgery but after todays experience of a receptionist hanging up on me mid conversation after saying I would go to a walk in centre for my son who’s only 1 with a chest infection and suddenly telling me to register with a different surgery. After being understandably concerned . I take back my previous review . Rude receptionist .

Let’s start with the trying to make an appointment! 21/7/25 I phoned up to make an appointment, was told there was none left and to ring the next day at 8am (which when you work is near on impossible) anyway tried again but at 10am all appointments gone! (What a surprise) again asked why I needed to see a Dr Explained it was personal and if they wasn’t medically trained I wasn’t prepared to discuss it. Anyway got told I just have to keep phoning each day, in the end I put the phone down with the very rude receptionist, she must have felt guilty as within 10 mins they phoned me back to say they had managed to fit me in on the 4/8/25 with the nurse. I went to see her Monday only to be told she couldn’t prescribe me the medication I needed and the dr was on sick ( a stand in dr as Dr Barnsley as per wasn’t there … he never is ) so now we are on the 6/8/25 I’ve phoned up to see if the script as been done, to yet be told he’s not done anything with it. So going on into its third week and I’m no where nearer getting my issues sorted out. Anyone wanting to join this practice I would avoid it! I’ve been here all my life im 53 year old, and when old dr Maclean and then is son ran the practice it was lovely now it’s not worth pissing on if there’s a fire.

I moved to Wakefield towards the end of last year. Registered with the surgery. I have to take warfrin and other medication. I have been so impressed with the way the staff at the surgery have treated me and dealt with any questions I have. I get a text when my medication can be collected at the surgery. Nothing is too much trouble. Cannot fault them at all….👏

Every time you ring up you have to give your life story to a receptionist which personally is nothing to do with them most of them are very rude and not understanding at all. No face to face appointments with doctor Barnsley been having on going trouble for weeks which has resulted in me going to A n E today due to the pain I am in got a proper diagnosis from a doctor and told me to log a official complaint to practice manger. Can not understand how anyone can diagnose you over telephone when they can not see the problem then you read your notes from doctor and it is nothing you actually said