Lloyds Pharmacy

Absolutely appalling service all round. The staff seem oblivious or unconcerned towards patients waiting to be served. NO apology, NO polite greeting, NO thank you, NO manners! The instruction leaflets for my forthcoming procedure which were supplied with my medication are unfit for purpose. Incredibly small print made all the more difficult to read owing to being so feint, and with part of the letters missing. Obviously whomever prepared my prescription just didn't give a damn! The sooner Lloyds are replaced the better for all concerned, they are utterly abysmal. What a shame I had to rate them with even one star, zero should be an option.

Waited nearly an hour for an inhaler- doubled my parking charge. Staff appear to have no urgency/ strategy for calling customers from the Atrium or a board showing prescriptions that have been done for when customers return from having a coffee- really poor practice!!

The system of giving out prescriptions really needs addressing as it simply doesn't work. When handed in you are asked to wait in the foyer and given an approximate waiting time. All good so far. The issue arises when the prescription is ready. A name is called from behind a partition so to hear you need to be 2 foot away not in the foyer as requested. Maybe a number system or or least a tannoy system could be introduced.

One of the slowest pharmacies ever. They should straight up remove Lloyds pharmacy and replace it with a different one. Lloyds and their people do not care neither. They could try to speed the process up. I do understand that they cannot be rushing as they can give out a wrong prescription however, waiting 1.5 hours for a tiny tube of cream where there were only 3 people in queue??? Hello? You do not have to rush the process, but you can at least walk at a normal speed, not the slug speed, and stop talking to any staff member who walks into the pharmacy. Also, a little smile would not kill. If you are in a hospital pharmacy of course you (the patient, or person responsible for a relative who's a patient) obviously won't be in great mood so to see someone smile to you and talk back nicely may visibly not make someone cheer and jump in the air out of happiness would it'd just feel different. It'd feel like people (like ALL people) are here to help, and those people are the staff members who we'd think are people who we can trust; irregardless of the department, you are in.

Went around 0930 not too busy at this time.. Always the option to drop off and pick up later. Was told it would be 15 minutes it was 10, Need to bear in mind hospital medication is also distributed from here so a wait should sometimes be expected. Parking is free not sure for how long but i was around 20 minutes Great service *****