Minster Law

If I could I’d give this company zero stars , don’t bother with them and avoid at all costs. Been completely ghosted by the claims handler and no updates apart from an automated out of office in months regardless of calls and emails advising I’d like an update. Completely disgusted that I went with the suggested company from my insurance company. With a clearer head I probably would not have seeing as they have a poor reputation but I wasn’t exactly thinking straight at the time.

I have never gone through insurance and this was my first experience, at first everything seemed clear, online app deserves a star, but everything else from phone calls to emails, I have gone back and forth, numerous emails not responded to, with an apology for delay email at last then requesting for documentation that has already been sent a tactic to cause more delays. My accident was in November, I just thankful to god my outcome was minor, I feel pitty for those suffering for significant life injuries that have to go through this

I deeply regret using Minster Law for my personal injury claim. Initially, I felt supported after my accident — the team responded promptly, explained the process, and I was hopeful I’d be fairly represented. But since mid-October, that support has completely disappeared. It’s now been 4 weeks without a single response to my emails, including a formal complaint that I was forced to raise after being ignored for so long. I’ve chased multiple times and received nothing back — no explanation, no update, no acknowledgement. I’ve been completely abandoned without any idea why. To make matters worse, other passengers in the same accident who chose different solicitors have already received their compensation and were very satisfied with how their claims were handled. Meanwhile, I’m still waiting, completely in the dark. I feel extremely let down. The lack of communication has caused ongoing stress, during a time when I was meant to be recovering from a traumatic experience. I now have no choice but to escalate this to the Legal Ombudsman. Minster Law promised care and support — what I’ve received instead is silence, confusion, and distress. I wouldn’t recommend them to anyone.

Do not waste your time with this company. The lawyer I was allocated was very good and I would be happy with them going to court on my behalf. However, I email them nearly four months ago asking for assistance and have still not heard from them. I emailed again a month ago requesting an update on my case, no reply again. I have spoken to another lawyer, more progress and answers in two weeks than two years with this company.

My claim has been going on 3 years and 10 months and still going on till this day. At the start off the claim I had a really good solicitor Paul Maxwell couldn’t thank him enough, then my claim got changed into a different category and had some confusion going on on who was gonna be my solicitor then Crispin Balmer, Sabiha Goolab have took over, sabiha is really good on the phone and emails I do struggle to get through to Crispin sometimes and I know they are working hard on my case but I’m sure that sabiha updates Crispin, and I’m hoping to get the best outcome off my claim, I hope sabiha and Crispin will support me in doing this. Kind regards Alfie rose