B&Q Wakefield

We went in on Friday 7th Nov at around 6pm (ish), and was greeted by two people asking if I needed help with a gas bottle that I'd brought in to exchange. Brilliant service. My wife also was asked if she needed help. Amazing compared to Glasshouton B&Q that we visited earlier. Amazing. Keep up the brilliant customer service and maybe train your other stores.

Absolutely terrible from start to finish. Deliveries wanting to be made from different sources the same week we ordered. The promised fitter didn't turn up twice then resigned so they tried to find another fitter. An awful lot of extra goods were delivered and we had to take them all back for refund of a lot of money. Drawer fronts delivered instead of doors. Nothing promised happened. We were promised a project manager but they were non existent. We employed our own fitter who basically had to make the delivered kitchen fit by altering it all round and us having to then buy extra pieces. It was a shambles from start to finish. Would never use them again for anything. Very very disappointed with the service and they were not interested in aftercare.

On Friday the 19th of December we visited the store Michael approached us asking if we needed any help he was exceptional amazing and friendly 10/10 service and helped us the whole time absolutely amazing member of staff very very helpful and we really did appreciate it thank you so much Michael !!!!!

This store is garbage. Worst one round this way. Small with limited stock. Staff don't have much of a clue about anything and seem to be more bothered about standing in groups chatting. Best to avoid.

Wakefield b&q is a bit smaller than Leeds however still has a good stock of what you need. Nice selection of houseplants, seeds and bulbs. Outdoor garden centre is small in comparison to nearby garden centres. Hardware section is well laid out. Staff are helpful and friendly. And it just seems to be quite a chilled store no hustle and bustle like the Leeds store. Car park is big, no time limit and free. If I had to criticise the compost is quite pricey but that’s b&q in general rather than isolated to this particular store.