Santander

very easy and fast experience, lovely service, not sure why there's no many negative reviews on here.

Avoid. This bank is worse than the Bank of England vaults. I try to withdraw my monies, I am asked what I need cash for and trying to transfer monies into another account with another bank is terrible. They interrogate me like I'm a bank robber. I should not have to be put under this kind of pressure when trying to withdraw my money. I understand they need to ask questions for our own safety but they repeat and repeat the questions. I travel to another town now, I cant cope with the gestapo cashiers in the York branch. I am seriously thinking of moving to another bank and ditching this bank.

Just called Santander to talk about my card had a long wait but I understand it can be busy sometimes, then spoke to Chris I believe was from Dublin honestly the best customer service I’ve ever had! Very polite, helpful and lovely.. Thankyou!!

Poor website updates. Went in specially 25 March to find a Notice on the door saying the branch was closed with no details of when re-opening or nearest open branch. Went in this morning 31st March at 11am to find the branch again closed and will not re-open until 6th April. On both visits Santander's website posted as open !! so I have made two unnecessary visits into York and possibly put myself and others at risk of Covid infection. I was not the only one outside the branch who had made a special effort to visit the branch. Why have a website if it is not kept up to date?

Simon Harrison is my new account manager and hands down is the best one I've ever had. Friendly, efficient, fast, down to earth Yorkshire man. Great service. Thank you