Ebor Nails & Beauty Spa

Had my nails done here on the 21st of October and they've lasted ages. Only chipped for the first time yesterday, after nearly four and a half weeks (photo of my nails after 4 weeks below!). Great value and great service.

Whilst my nails look nice, the experience and customer service was bad. I was left alone for about 10 minutes and had constantly different people working on my nails. But what mainly caused me to not come here again, where am from (Nottingham) these nails would cost 45£ at most but I got quoted 60£ without student discount as they can’t do this on card payments which in my eyes is wild.

Do not recommend! I went to get my nails done and they filed my right index finger which cut into my skin and I had to tell them to stop and be careful, the nail technician just laughed and said ‘cuticles bad’. I let this go and then another member of staff began to do my nails, he clipped my left index finger to which I said that really hurt and he then laughed and said sorry. He held his finger down on my index finger to try hide the fact it was bleeding which started to sting. He said it won’t stop bleeding and tried to put GLUE on my finger. I said you are not putting that on my finger and four members of staff tried to argue to say it’s ’approved’ by NHS and it’s from the hospital. I picked the bottle up which said ‘avoid contact with eyes and skin’, the lady tried to get cocky and shouted across the counter ‘avoid contact with EYES’ to which I shouted back and said ‘AND skin’. It did not stop bleeding and I refused glue being put on my skin (picture attached of the product they tried to put on my skin). They charged me less however this level of service of being cut twice is disgusting and I will be reporting it.

Very happy with my visit to this nail salon. I explained my nails are super fragile and can’t take a lot of filing with the drill he understood and was really gentle and careful. He took extreme care when doing my design to make sure it was absolutely perfect

I've been to Ebor a few times, feels like lately their prices are going up but their service is going down. The employees are all nice but they don't really prioritise service- as in its definitely a more casual place where you get passed around to different people around the store and they tend to ignore you if they're speaking with other staff. I got BIAB the other day which is what I've always gotten, usually only taking around 45 mins. This time however it took 2 hours of combined waiting time and really slow service from distracted workers. I don't find the language barrier at all an issue, but I do find that sometimes they don't really pay much attention to the pictures I've shown, and just go off a general idea. My nails are fine, but with the price I'm paying I have some expectation to get what I asked for. When I was in recently there was two other ladies in the store also upset with their experience, to which all the employees sort of ganged together to tell them they were wrong. I got solid colour BIAB with no need for removal and it was £48- fair I guess for nails in York but with the slow service and wait time, I thought I was totally getting stiffed. I think they feign customer service by constantly smiling and laughing, but realistically they will not hear out your requests or opinions especially if it has to do with money. I've also been nipped plenty of times to where I've had open wounds on my cuticles, not once have I received an apology or any sort of compensation. Not worth the money and do not recommend.