Jorvik Gillygate Practice

I feel I must put a message on here as I have just been on the telephone to a young lady called Ally. I spoke to her about a yearly health check appointment. Previous tries have yielded nothing as I always was told all future available appointments are taken . I do home to school runs with autistic children and have limited time I can be available . Ally was so helpful even though she was not able to book an appointment herself but said she would look into it and ring me back . Thank you Ally you were so pleasant and helpful you deserve credit .

Top class GP surgery with friendly and professional staff who are always happy to help. Am consistently impressed by the service received from both front desk and GP staff, appointments are prompt and waiting times to get one reasonable. An excellent local surgery.

As with most people I've had issues before with difficulties getting appointments and frustrations over how little help is available but can't fault them this week. Needed an inhaler while recovering from flu and was seen and helped promptly.

Trying to get hold of this Practice is difficult indeed, even though they show that they are open on Google. Been ringing to arrange an appointment for examination but it goes to voicemail stating they are closed. Contradicts the info given online.

It might be getting better but 1. Difficult to get through by phone and twice filled in form to allow on line booking but both disappeared 2. Reception used to be very abrupt but now just offhand. Chatting away ignoring those waiting for example 3. I might just have been unlucky but a telephone nurse appointment was rushed and the practitioners frustration made clear. A referral by trainee doctor didn't happen and asking for a private referral on being told the NHS hospital wouldn't see me was told by the nurse that she did not make private referrals. Overall busy thought they clearly are, there are mistakes and less understanding than there might.